Exness scam

Pharaoh

Colonel
Messages
19,825
Exness is now active in the thread and there are lots of details. Let's see if this one can be worked out.
 

Mevo

Private, 1st Class
Messages
48
I will continue here with all next details of this story, ending by the REAL losses caused by Exness behaviour. At this point trading was disabled on USD/LTL, but no loss occured.
.
On september 21, while waiting for this email, I tried to open and close MANUALLY orders on USD/LTL pair from my VPS where the EA was running, which triggered the same error messages. The sept 21 (VPS) log shows me trying manually between 5:48 and 5:55 on my VPS:
Attempts to open a 0.01 lot manually on USD/LTL pair returned a [Trade is disabled] error
An attempt to open a 0.01 lot manually on EUR/USD pair succeeded, and I was able to modify the TakeProfit of the order. Problem was only on USD/LTL pair.
When I tried manually to change TakeProfit of an USD/LTL trade, I had an [Off Quotes] error, whatever value I tried to enter.
.
Here is sept 21 VPS log:
.
05:48:34 '79961': instant order sell 0.01 USDLTLm at 2.66055 sl: 0.00000 tp: 0.00000
05:48:34 '79961': order sell 0.01 USDLTLm opening at 2.66055 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
05:48:39 '79961': instant order sell 0.01 USDLTLm at 2.66059 sl: 0.00000 tp: 0.00000
05:48:39 '79961': order sell 0.01 USDLTLm opening at 2.66059 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
05:48:43 '79961': instant order sell 0.01 USDLTLm at 2.66059 sl: 0.00000 tp: 0.00000
05:48:43 '79961': order sell 0.01 USDLTLm opening at 2.66059 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
05:48:54 '79961': instant order sell 0.01 EURUSDm at 1.29728 sl: 0.00000 tp: 0.00000
05:48:54 '79961': request was accepted by server
05:48:55 '79961': order was opened : #48829122 sell 0.01 EURUSDm at 1.29728 sl: 0.00000 tp: 0.00000
05:49:51 '79961': modify order #48829122 sell 0.01 EURUSDm at 1.29728 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.29700
05:49:51 '79961': request was accepted by server
05:49:54 '79961': order #48829122 sell 0.01 EURUSDm at 1.29728 was modified -> sl: 0.00000 tp: 1.29700
05:50:12 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.50000
05:50:12 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.50000 failed [Off quotes]
05:50:22 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.49999
05:50:22 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.49999 failed [Off quotes]
05:54:29 '79961': modify order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 0.00001
05:54:29 '79961': modification of order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 0.00001 failed [Off quotes]
10:39:49 '79961': instant order sell 0.78 USDLTLm at 2.65557 sl: 0.00000 tp: 0.00000
10:39:49 '79961': order sell 0.78 USDLTLm opening at 2.65557 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:39:49 '79961': instant order sell 0.78 USDLTLm at 2.65557 sl: 0.00000 tp: 0.00000
10:39:49 '79961': order sell 0.78 USDLTLm opening at 2.65557 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:39:50 '79961': instant order sell 0.78 USDLTLm at 2.65557 sl: 0.00000 tp: 0.00000
10:39:50 '79961': order sell 0.78 USDLTLm opening at 2.65557 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:39:50 '79961': instant order sell 0.78 USDLTLm at 2.65557 sl: 0.00000 tp: 0.00000
10:39:51 '79961': order sell 0.78 USDLTLm opening at 2.65557 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:39:51 '79961': instant order sell 0.78 USDLTLm at 2.65557 sl: 0.00000 tp: 0.00000
10:39:51 '79961': order sell 0.78 USDLTLm opening at 2.65557 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:39:51 '79961': instant order sell 0.78 USDLTLm at 2.65557 sl: 0.00000 tp: 0.00000
10:39:52 '79961': order sell 0.78 USDLTLm opening at 2.65557 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:39:52 '79961': instant order sell 0.78 USDLTLm at 2.65557 sl: 0.00000 tp: 0.00000
10:39:52 '79961': order sell 0.78 USDLTLm opening at 2.65557 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:39:52 '79961': instant order sell 0.78 USDLTLm at 2.65465 sl: 0.00000 tp: 0.00000
10:39:52 '79961': order sell 0.78 USDLTLm opening at 2.65465 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:39:52 '79961': instant order sell 0.78 USDLTLm at 2.65465 sl: 0.00000 tp: 0.00000
10:39:53 '79961': order sell 0.78 USDLTLm opening at 2.65465 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:39:53 '79961': instant order sell 0.78 USDLTLm at 2.65465 sl: 0.00000 tp: 0.00000
10:39:53 '79961': order sell 0.78 USDLTLm opening at 2.65465 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:39:53 '79961': instant order sell 0.78 USDLTLm at 2.65465 sl: 0.00000 tp: 0.00000
10:39:53 '79961': order sell 0.78 USDLTLm opening at 2.65465 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:39:53 '79961': instant order sell 0.78 USDLTLm at 2.65465 sl: 0.00000 tp: 0.00000
10:39:53 '79961': order sell 0.78 USDLTLm opening at 2.65465 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:39:53 '79961': instant order sell 0.78 USDLTLm at 2.65465 sl: 0.00000 tp: 0.00000
10:39:53 '79961': order sell 0.78 USDLTLm opening at 2.65465 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:00 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:00 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:00 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:00 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:00 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:00 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:01 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:01 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:02 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:02 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:03 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:03 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:03 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:03 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:04 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:04 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:04 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:04 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:05 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:05 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:05 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:05 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:06 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:06 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:06 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:06 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:06 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:07 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:07 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:07 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:07 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:07 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:08 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:08 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:40:08 '79961': instant order sell 0.78 USDLTLm at 2.65329 sl: 0.00000 tp: 0.00000
10:40:08 '79961': order sell 0.78 USDLTLm opening at 2.65329 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
10:41:46 '79961': instant order sell 0.78 USDLTLm at 2.65306 sl: 0.00000 tp: 0.00000
10:41:47 '79961': order sell 0.78 USDLTLm opening at 2.65306 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
15:44:35 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.65244
15:44:36 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.65244 failed [Off quotes]
15:44:36 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.65244
15:44:36 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.65244 failed [Off quotes]
16:53:08 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.65879
16:53:08 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.65879 failed [Off quotes]
 

Mevo

Private, 1st Class
Messages
48
I received an email from Exness on sept 23 2012. I won't comment, just let you read it by yourself. After this we exhanged a few emails that you will find below, then a new chat conversation that you will find too, and at the end, the 2 trades close from Exness which caused the first loss, and the close of the other trades causing the next loss.
.
During all the process, I tried to do my best to find a solution with Exness. I always was open to solve the issue, didn't want anything exagerate, and that is still what I want. And I tried to do my best to stay calm, but sometimes, they managed to drive me quite mad, as you may notice in the emails/chats which will follow.
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Last note: In everything you will find below, nothing had been changed, added or removed, except where you can see -EDITED- for confidentiality purposes.
.
Email received from Exness on sept 23:
Dear Client

This instrument ( USDLTLm ) has low liquidity and it can be closed by you as well. You should follow the market when there is a liquidity to close it or use stop loss and take profit for it

Best regards,
-EDITED-

Exness Ltd. (NZ),
Support Team
E-mail: support@exness.com
Web: www.exness.com
 

Mevo

Private, 1st Class
Messages
48
Dear Client
.
This instrument ( USDLTLm ) has low liquidity and it can be closed by you as well. You should follow the market when there is a liquidity to close it or use stop loss and take profit for it
.
Best regards,
-EDITED-
.
Exness Ltd. (NZ),
Support Team
E-mail: support@exness.com
Web: www.exness.com
.
After this email (and the next, which will follow) received from Exness, you can see that I tried again on sept 24 and 25. I tried to open BUY orders too as I only tried to open a SELL orders since the problem occured. Always [Trade is disabled] when trying to open a trade and [Off Quotes] when trying to close or modify SL or TP on USD/LTL pair. On september 25, I tried again to open and then close a EUR/USD trade, and this was working. So again, made sure that the problem was on USD/LTL pair.
.
Sept 24 log:
.
01:04:14 '79961': modify order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000
01:04:14 '79961': modification of order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000 failed [Off quotes]
01:04:17 '79961': modify order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000
01:04:17 '79961': modification of order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000 failed [Off quotes]
01:04:25 '79961': modify order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000
01:04:25 '79961': modification of order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000 failed [Off quotes]
01:04:27 '79961': modify order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000
01:04:27 '79961': modification of order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000 failed [Off quotes]
01:09:13 '79961': instant order buy 0.01 USDLTLm at 2.66247 sl: 0.00000 tp: 0.00000
01:09:13 '79961': order buy 0.01 USDLTLm opening at 2.66247 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
01:10:13 '79961': modify order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000
01:10:14 '79961': modification of order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000 failed [Off quotes]
01:10:54 '79961': close order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 at price 2.66247
01:10:55 '79961': order #45864736 sell 0.24 USDLTLm closing at 2.66247 failed [Off quotes]
14:46:19 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000
14:46:19 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000 failed [Off quotes]
14:46:46 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000
14:46:46 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000 failed [Off quotes]
14:47:03 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.67769
14:47:03 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.67769 failed [Off quotes]
.
Sept 25 log:
.
14:19:20 '79961': instant order sell 0.01 EURUSDm at 1.29346 sl: 0.00000 tp: 0.00000
14:19:20 '79961': request was accepted by server
14:19:21 '79961': order was opened : #49052236 sell 0.01 EURUSDm at 1.29346 sl: 0.00000 tp: 0.00000
14:21:18 '79961': close order #49052236 sell 0.01 EURUSDm at 1.29346 sl: 0.00000 tp: 0.00000 at price 1.29340
14:21:18 '79961': request was accepted by server
14:21:19 '79961': order #49052236 sell 0.01 EURUSDm at 1.29346 sl: 0.00000 tp: 0.00000 closed at price 1.29340
14:21:40 '79961': instant order sell 0.01 USDLTLm at 2.66915 sl: 0.00000 tp: 0.00000
14:21:48 '79961': order sell 0.01 USDLTLm opening at 2.66915 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
14:21:51 '79961': instant order buy 0.01 USDLTLm at 2.67035 sl: 0.00000 tp: 0.00000
14:21:51 '79961': order buy 0.01 USDLTLm opening at 2.67035 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
14:21:54 '79961': instant order buy 0.01 USDLTLm at 2.67035 sl: 0.00000 tp: 0.00000
14:21:54 '79961': order buy 0.01 USDLTLm opening at 2.67035 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
 

Mevo

Private, 1st Class
Messages
48
This is my email answer to Exness on september 24 2012:
.
Dear -EDITED-,
.
.
USD/LTL has been *DISABLED* for trading by you (EXNESS) and removed from the list of forex tradable products on your website, all without any NOTICE.
I have more than 9 LOTS of trades open on this pair, and it is *IMPOSSIBLE* to close, change takeprofit or stoploss (or open new position), as I spent more than 1 hour explaining to support by chat on 20 september.
.
You know than I can’t know anything about liquidity, as you are my counterpart as a market maker, and i can’t have any information about liquidity.
Anyway, liquidity has NOTHING to do here, as trading has been disabled ! (Error 133 when trying to open a new order)
Examples:
.
Try to open an order:
2012.09.24 01:09:13 '79961': order buy 0.01 USDLTLm opening at 2.66247 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
.
Try to change S/L or T/P:
2012.09.24 01:10:14 '79961': modification of order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000 failed [Off quotes]
.
Try to close an order:
2012.09.24 01:10:55 '79961': order #45864736 sell 0.24 USDLTLm closing at 2.66247 failed [Off quotes]
.
.
So, I would apreciate something else than (sorry, but that’s the truth) pure B.S !
.
I apreciate the fact that I have been assured by chat that any loss that would incur due to this problem will be compensated, so, you may take a little time, but not too much please.
.
.
Thank you.
-EDITED-
 

Mevo

Private, 1st Class
Messages
48
Exness' september 24 answer:
.
Dear Client
.
Thank you for your e-mail, the information was passed to our specialists to analyse once again.
.
.
Reply will be provided within 24 hours
.
Please, inform us what do you want to do with your open positions as well
.
.
.
.
Best regards,
-EDITED-
.
Exness Ltd. (NZ),
Support Team
E-mail: support@exness.com
Web: www.exness.com
.
.
And then later on september 24:
.
Dear -EDITED-
.
Our technic specialists have considered your request regarding the tading with the USDLTL symbol. According to their investigation this symbol has a low volatility in the marrket. You have a possibility close or modify pointing Stop loss or Take profit level your opened orders of USDLTL symbol but you may not open a new one with this financial pair. You may request us to close these orders compulsory else. In this case you should write the numbers of orders you wish to be closed and your phone password.
.
.
Should you need more information feel free to contact with us.
.
.
Best regards,
-EDITED-
.
Exness Ltd. (NZ),
Support Team
E-mail: support@exness.com
Web: www.exness.com
 

Mevo

Private, 1st Class
Messages
48
[October will be coming soon Pharaoh ;)]
.
Here is my next answer on sept 24:
.
Dear -EDITED-,
.
.
That you won’t allow me to open new positions, that’s OK. Fine.
.
*BUT*: “You have a possibility close or modify pointing Stop loss or Take profit level your opened orders of USDLTL symbol “
I WOULD LIKE TO !!! But *NO*: If I try to modify SL or TP, or CLOSE an USD/LTL order, I ALWAYS get an [OFF QUOTE] message, tried again just now, still the same !!!
.
I send you again the messages I get, as sent in my precedent email:
.
Try to change S/L or T/P:
2012.09.24 01:10:14 '79961': modification of order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000 failed [Off quotes]
.
Try to close an order:
2012.09.24 01:10:55 '79961': order #45864736 sell 0.24 USDLTLm closing at 2.66247 failed [Off quotes]
.
.
If I am able to just CLOSE USD/LTL orders, not open new ones, like you say I am supposed to, I WILL BE HAPPY with that, that’s OK for me !
Just please make that I can close the orders, and everything will be OK.
.
I already lost 300+ pips since 20 september when I wanted to close the USD/LTL orders, and pair still going up ;(
.
.
Thank you.
-EDITED-
.
.
(Note: The 300 pip (virtual) loss pointed out in my email is on the USD/LTL trades alone, but not really the case as these trades were hedged by EUR/USD ones.)
.
.
Exness answer, still on sept 24:
.
Dear -EDITED-.
.
The reason of "Off quotes" message in your case is offered to you by the low volatility for this instrument in the market. As a result of this there may not be the quotes for this pair at that moment when you want to close or modify your oreders . I may recommend you two ways of the solving this situation. First, you may wait when the quotes will be available fo this instrument. Second you may ask us to close these orders forced for the avoiding your potential losses. For this you should write the numbers of your orders which you want to be closed and your phone password.
.
.
Best regards,
-EDITED-
.
Exness Ltd. (NZ),
Support Team
E-mail: support@exness.com
Web: www.exness.com
 

Mevo

Private, 1st Class
Messages
48
My next email to Exness on sept 25
.
-EDITED-,
.
.
Sure, the liquidity (not volatility) went to 0 in just one day ... The same day you disabled the trading on the pair and removed it from your website without any notice.
And of course liquidity (which is at absolute 0 at this moment) prevents me from modifying TP and SL with you as a market maker ...
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And i “may wait’, “quotes” will become available by magic
.
If I try to BUY or SELL on this pair, I get a “TRADING DISABLED” error message:
2012.09.25 14:21:54 '79961': order buy 0.01 USDLTLm opening at 2.67035 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
2012.09.25 14:21:48 '79961': order sell 0.01 USDLTLm opening at 2.66915 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
.
But according to your BS, when I try to CLOSE an order (which is a SELL order, so I want to BUY again the pair), the error message isn’t du to the fact that you disabled the pair !?
.
.
I tell you what: If trading is not re-enabled before the beginning of next week (that’s a 5 days delay), I will post about this in every forum related to forex like Forex Peace Army and all others (just the true story, with all chat/emails), fill a complain with Financial Dispute Resolution, and will bring the case to court in NZ if needed.
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As a courtesy, if you want, I’m ready to accept 5000 EUROS to close my account, and that we end as good friends. This amount is approx. the equity I would had on 20 semptember if I was able to manage my positions. Look at my today equity, and you will see that it may not be a bad deal for you. Or just enable trading again, so that I can get out of my positions.
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This positions are managed by an EA, which closes 0.1 or 0.2 lots at a time when certain market conditions are met. So asking for “manual” closing would be very hard, and would make me loose money. That’s unacceptable for me.
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If you accept my proposal, just wire 5000 EUROS to my following bank account, and you can close all positions on my account, and close my account
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IBAN: -EDITED-
BIC: -EDITED-
Bank: -EDITED
Account holder: -EDITED-
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If you want to enable trading trading instead and need an additional delay, just ask. Just please stop to take me for an idiot.
And starting now, I will put in place an EA that tries to close USD/LTL order every 1 second as an answer to your BS. Should this be too much for your servers, tell me how many seconds I must wait between each close try. Logs of this will be used as additional proof if needed.
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Hoping a quick resolution of this,
-EDITED-.
 

Mevo

Private, 1st Class
Messages
48
You already know that issue wasn't solved (It just became far worse after), and as promised, I'm currently posting the story in as many forex forums as I can, and you are reading all the evidences here on FPA... I hope again to reach an agreement. If not, FDR and NZ court if needed will be next steps.
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As written too, beetween sept 25 and sept 28, I put in place an EA that tried to close 0.01 lot of an USD/LTL order EVERY SINGLE second, 24H a day. No need to say, that no "liquidity" showed up for a single micro lot during all that period ;) I have the full logs of all this, but every line is exactly the same:
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That's the start of the lof on sept 25:
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15:18:38 '79961': close order #45864533 sell 0.01 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66760
15:18:38 '79961': order #45864533 sell 0.01 USDLTLm closing at 2.66760 failed [Off quotes]
15:18:39 '79961': close order #45864533 sell 0.01 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66760
15:18:39 '79961': order #45864533 sell 0.01 USDLTLm closing at 2.66760 failed [Off quotes]
15:18:40 '79961': close order #45864533 sell 0.01 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66780
15:18:40 '79961': order #45864533 sell 0.01 USDLTLm closing at 2.66780 failed [Off quotes]
15:18:41 '79961': close order #45864533 sell 0.01 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66780
15:18:42 '79961': order #45864533 sell 0.01 USDLTLm closing at 2.66780 failed [Off quotes]
15:18:43 '79961': close order #45864533 sell 0.01 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66780
15:18:43 '79961': order #45864533 sell 0.01 USDLTLm closing at 2.66780 failed [Off quotes]
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That's the end of the sept 28 log:
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17:27:05 '79961': close order #45864533 sell 0.01 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.68742
17:27:05 '79961': order #45864533 sell 0.01 USDLTLm closing at 2.68742 failed [Off quotes]
17:27:06 '79961': close order #45864533 sell 0.01 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.68742
17:27:06 '79961': order #45864533 sell 0.01 USDLTLm closing at 2.68742 failed [Off quotes]
17:27:07 '79961': close order #45864533 sell 0.01 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.68742
17:27:07 '79961': order #45864533 sell 0.01 USDLTLm closing at 2.68742 failed [Off quotes]
17:27:08 '79961': close order #45864533 sell 0.01 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.68742
17:27:08 '79961': order #45864533 sell 0.01 USDLTLm closing at 2.68742 failed [Off quotes]
17:27:09 '79961': close order #45864533 sell 0.01 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.68742
17:27:09 '79961': order #45864533 sell 0.01 USDLTLm closing at 2.68742 failed [Off quotes]
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And everything beetween is identical ...
 
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