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Huahua290 claims FBS took 3800 USD from his credit card and refused to deposit into my trading accou

Discussion in 'Forex Insanity' started by huahua290, Nov 18, 2014.

  1. huahua290

    huahua290 Private

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    FBS is the biggest scam broker I've ever met and heard of - it took 3800 USD from my credit card on 1st Aug 2014 and didn't even deposit it to my trading accounts! And it has been more than 3 months now!! When I asked them about this they just looked for all sorts of excuses and told numerous lies as questioning my identity, asking me to provide documents and proof and promising they'd look into it.... but eventually when they ran out of excuses and lies they just got all nasty and shameless - just like the typical unregulated Russian scam brokers do! I'm a customer of theirs but they refused to even discuss MY MONEY they took from me and lied it should be the bank's business - while they know in China the banking system clearly says it's the business between me and the merchant!!

    I have noticed this business received numerous negative reviews all over the internet - and you should be alerted as obviously I'm not the only victim of this dirty scam broker!

    I've also noticed this scam broker set up some tricky bonus plan to scam many many traders by cancelling their profit - in the excuse 'bonus cannot be credited to two accounts from the same IP address' - I want to ask this broker on behalf all the victims: if you use this terms & conditions to cancel people's balance after they gained profit, do you also return the balance to those people who have received bonus from the same IP but lost their money in trading? If not, then it's just another scam this broker conduct to scam people's money!!

    My account numbers are 351427, 358805, 349764, 358806.

    Total scam!!!
     

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  2. Master Yoda

    Master Yoda Captain

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    Luckily, we have a rep of FBS here so how about you invite them to join this discussion.

    I am sure there is a good explanation for that and hopefully he will be able to resolve that.
     
  3. magdysoliman

    magdysoliman Private, 1st Class

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    I think FPA have to take an actions if FBS still insist to cheat trader's
    like these fake brokers with fake conditions in the industry so bad
    I wish we find hands here to support both of us
     
  4. Master Yoda

    Master Yoda Captain

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    We need at least three guilty verdicts to rank a broker as scam.

    With FBS we don't have even one warning/verdict so far.

    I hope they will manage to find a solution for your case (I think you should try to meet them half way)
     
  5. huahua290

    huahua290 Private

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    Thanks for your support magdysoliman and your reply Master Yoda.

    Believe me I have tried my personal best to resolve the matter with them, and it should be resolved long time ago if FBS doesn't insist being the most nasty and shameless in the industry!

    As for the FPA scam warning, I'm not sure why FBS is still not marked as one - but as far as I can find, it's all charges against this broker all over the internet and this site, and many many of these charges are still remaining unresolved.

    Maybe FPA just have a very certain opinion (good one seemingly) about FBS.

     
  6. AsstModerator

    AsstModerator FPA Forums and Reviews Admin

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    FPA opinion has nothing to do with it. I'm currently helping write up a Scam Finding for a different company. I knew that company was a scam for more than a full year before it qualified. The FPA has a clear procedure for issuing Scam Findings. If a company truly scams people and enough traders follow the procedure, the Scam Finding can happen in under a month. In other cases, like the one I'm dealing with now, many complained, but it took more than a year for a small handful of people to go to the effort of filing and following through on Traders Court cases.

    Even the best forex company will have an angry customer from time to time. Without the FPA Traders Court procedure, all it would take is a bunch of people complaining with no evidence or complaining about things that are not really scams. If you want to operate that way, go ahead and open your own review site. To save yourself time, don't spend any time on evidence and facts. Don't bother to invite company representatives in to either explain or resolve issues. Instead, you can mark each company as a scam the moment anyone complains. You could save even more time by marking all companies as scams.

    As for the FPA, I'd rather be late on a Scam Finding than to issue one that isn't fully justified. I'd rather a company come in and explain their side of an issue or else resolve the issue.
     
  7. Master Yoda

    Master Yoda Captain

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    It maybe sounds easy, but it's not.

    I was involved in this case, and I can't say that FBS has scammed the client. The promotion terms and conditions were very clear, yet the client has decided to open two accounts from same IP.

    Nevertheless, the client only violation was opening more than one account from same IP. And the FBS representative even admitted that there was no trading abuse and if the the two traders opened two different accounts from two different PC/IP then it was fine.

    You may say they have bad customer service and that they are strict with their rules. But you can't call them scammers.

    My suggestion was to compromise and I hope they will.
     
  8. huahua290

    huahua290 Private

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    This is exactly what I cannot agree with Master Yoda - FBS is not strict with their rules, they are just strict with the PARTS in their favor!

    According to the 'rules', they should not accept deposits from third parties and they should only credit the 3800 USD they took from my credit card to my trading accounts - it is clearly WRITTEN in the rules and Customer Agreement - please tell me why in such case they just do not mention the 'rules'?? Read the Customer Agreement https://my.fbs.com/upload/agreement_en.pdf and the following clauses:

    5.2.7.If an account was funded via debit or credit card, a card copy is requiredto process a withdrawal. The copy must contain the first 6 digits and the last 4 digits of the card number, card holder’s name, expiry date and card holder’s signature.

    5.4.2.The Company is entitled to prohibit to deposit or withdraw funds to the third parties.


    Now please tell me: if they are strict with their rules regardless, why did they take 3800 USD from my credit card and put it somewhere else instead of MY trading accounts??
     
  9. huahua290

    huahua290 Private

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    Yes luckily I do see the rep of FBS around here, but it seems he/she just pretends nothing happened just like they did to my private efforts - AS A CUSTOMER!

    Still saying FBS is not a scam??
     
  10. Master Yoda

    Master Yoda Captain

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    I wonder why FBS has not replied to this so far
     

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