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Resolved - DIRECTFX DONT PROCESS WITHDRAWAL

Discussion in 'Resolved Issues' started by Pierre3, Feb 6, 2017.

  1. Pierre3

    Pierre3 Private, 1st Class

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    I opened an account with DIRECTFX 11 september 2014.
    The 1th february 2017 I requested a withdrawal 6334USD. The sameday I received Fom Mr Darrel an email informing they have received the withdrawal request in the amount of $6,334 and asking to allow 2-3 business days for processing before funds are dispersed.
    I sent 3 email requesting why my withdrawal is not processed and the funds are still in my MetaTrader account. I had no reply.
    I chatted with DIRECTFX the 3th february and they told me the withdrawal will be completed in few hours. I chatted again the 6th february and they told me to call 2 hours later so Mr Darrell will come back.
    I tried to chat again for speaking with Darrell but the chat is busy and for 1 hour I receive the same message
    "All agents are currently assisting others. Your estimated wait time is 0 minutes and 30 seconds. Thank you for your patience."

    Maybe DIRECTFX is scamming their customers but for sure is not processing the withdrawal request
     

    Attached Files:

  2. FxMaster

    FxMaster Lt. Colonel

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    I have two suggestion for your First go ahead and open FPA traders court case against them. Follow this link www.forexpeacearmy.com/community/pages/traders-court/ and follow the suggested steps there.

    2nd If you deposited your money via credit card then contact the credit card customer care asap and ask them to file a chargeback OR Contact Rebecca here WinChargeback, she will help you to get back your money.
     
  3. Pierre3

    Pierre3 Private, 1st Class

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    Just after I opened the thread I have received the following:
    "
    This is confirmation that your withdrawal request from account number 2157 has been received and processed.

    Full Details:

    Refund receipt no. 130572 Withdrawal method: Bank transfer
    Amount: 6,334.89
    Date: 2017-02-06 14:04:36
    Status: Approved

    Direct FX prides itself on working closely with our traders. Please feel free to provide any feedback to the Trader Support team.

    We wish you profitable trading."

    I will wait 2 days and if the case escalate to the trader court
     
  4. Pierre3

    Pierre3 Private, 1st Class

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    I received the funds this morning . Then the case is resolved
     
  5. FxMaster

    FxMaster Lt. Colonel

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    It always good the hear about resolved cases :) You Asstmod, can you mark this thread as a resolved, please?
     
  6. Pierre3

    Pierre3 Private, 1st Class

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    Yes the case is resolved
     
  7. 4evermaat

    4evermaat 2nd Lieutenant

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    Why did they take so long to withdraw? (what was their excuse?)

    Was that all of your remaining funds?

    edit: just because client finally got his funds back after begging doesn't make the initial delay acceptable.
     
    #7 4evermaat, Mar 22, 2017
    Last edited: Mar 22, 2017
  8. Pharaoh

    Pharaoh Colonel

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    According to the first post, the withdrawal was requested on February 1st. The issue was declared resolved on February 8th. If it takes the broker 2-3 business days to process and then takes the banks 2-3 business days to deliver, then this is about the right amount of time.

    I think the main flaw I see is that the broker should have done a far better job keeping the client informed.

    Of course, doing another withdraw to test the system is probably not a bad idea after encountering any issue.
     

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