RESOLVED - Roboforex has always a reason not to pay a withdraw!

Robert40

Private
Messages
10
I did withdrawing with my credit card (visa) from my trading account from Roboforex. This Visa Card is simply approved and verified by Roboforex. And yet they know how to find a reason to refuse the withdrawal."Please make new bank card authorization via method Visa/MasterCard and create another withdrawal request. " 14 day's urlier i did the same. I did complain at the support but they did not respond.
Because roboforex has unfairly cancled my withdraw.
I have to pay commision because its a day later.
Now I have to wait 2 weeks. But then they have the same excuus.
Roboforex is not interested in any complaints. They don't take the clients seriously at all.
I first placed the complaint with them, so neat. but they are not at all neat.
 

4evermaat

2nd Lieutenant
Messages
1,816
What is the account #'s at RoboForex?

You should not send any more money to a suspected scammer. Or wait any longer. You should receive your withdrawal in full.

Next steps:

--> Can you login to the trading platform from desktop and submit the full account history statement? Use this tutorial: https://www.forexpeacearmy.com/comm...ccount-trade-history-statements-part-1.63543/

Also get all screenshots / video evidence of your account that you can (bandicam / thundersoft screen recorders).

This would possibly include any relevant live chat/email conversation. Or your broker account backoffice (cabinet/client account management panel).

--> If you have any credit cards on file with the alleged scammer (or any payment method that may be compromised), I recommend at least putting a temporary block on the card (or changing the payment pin/ID. This may prevent any further losses.​

--> Have you written a review of the company? https://www.forexpeacearmy.com/forex-reviews/7374/roboforex-forex-brokers?per-page=50

--> familiarize yourself with FPA's Traders court rules: https://www.forexpeacearmy.com/community/threads/new-traders-court.58022/

--> after 96 hours, you may formally invite the company here: https://www.forexpeacearmy.com/comm...how-to-invite-a-company-to-your-thread.58438/

--> Do NOT abandon this thread. Every week, check back to report any updates from the company and/or respond to any unanswered inquiries.

------

Please complete these steps as soon as possible.
 

Manager RF

RoboForex.com Representative
Messages
13
Dear, Robert40.
Please note that this issue was under review and reply has been already given to you in ticket.

Regards,
RoboForex
 

4evermaat

2nd Lieutenant
Messages
1,816
Dear, Robert40.
Please note that this issue was under review and reply has been already given to you in ticket.

Regards,
RoboForex
Can you please elaborate here what actions were taken?

And what was the cause of any withdrawal delay?

@Robert40 are these actions satisfactory?
 

Robert40

Private
Messages
10
Hello,

Thank you for contacting RoboForex Company.

Please be informed that your withdrawal has been cancelled due to requirement of payment system which was applied after your last deposit in 2018. In order to withdraw funds we kindly asked you to make new bank card autorization (a small deposit) to authorize your bank card again in their system so you could repeat the attempt.

As for free funds withdrawal program - please be informed due to this reason of rejection you would be compensated you next withdrawal anyway without waiting for 2 weeks of free funds withdrawal promotion.

Please create another withdrawal request and it will be with compensated commission.
Regards,
Yours RoboForex.

Ticket Details
===================
Ticket ID:823576
Priority:Urgent
Status:Open

I made another withdraw again.
in ticked 823576 is promised without commission. And I did a new bank card autorization (a small deposit) .7287433
2020-03-04 19:46:53
VISA/MasterCard ‎(CardPay)‎
10 EUR


Normal
2020/03/05 11:09:09 - Robert Emile Dupon
 

Robert40

Private
Messages
10
Withdrawal is approved
Dear Robert Emile Dupon,
Your application for withdrawal No. 7290906 has been fulfilled; your funds have been transferred to the payment details you specified.
Request #: 7290906
Date: 2020-03-05 11:03:05
Method: VISA/MasterCard ‎(CardPay)‎
Amount: 8741.92 EUR
Runtime: 1h 45m
Account number: ------
If your funds aren't transferred during the period specified for the chosen payment system, please contact our Live Support immediately.
Sincerely,
RoboForex Team
 

Manager RF

RoboForex.com Representative
Messages
13
Can you please elaborate here what actions were taken?

And what was the cause of any withdrawal delay?
Actions taken are following:
1) As we can see client made new authorization (a minimum deposit) and his new withdrawal request has been already executed with compensated commission.
2) Regarding question of withdrawal delay - please be informed that withdrawal was not delayed. Bank card authorization is obligatory requirement of processing system and that is why we asked client to proceed with authorization first and repeat withdrawal attempt.
 
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