This was what TTCM told me in an email
Capital One Forex is registered on the Financial Service Providers Register (FSPR) in New Zealand, Search Summary Company FSP
Our relationship with Capital One Forex is to provide them with a set of accounts. These accounts are arranged under omnibus accounts, with the facility to support any number of sub-accounts. Capital One Forex then delegates the access to such sub-accounts to its clients. Any such sub-accounts are at all times registered by us as belonging exclusively to Capital One Forex.
This means that our end user and client is Capital One Forex at all times and we have no relationship with their clients. We can therefore not fulfil your request for a withdrawal and this should be directed to Capital One Forex.
Any complaints against Capital One Forex should be directed to their regulator, the New Zealand Financial Markets Authority (FMA) and FSPR. Should the Regulator require any information from us we are happy to provide it.
Best Regards,
Constantinos Constantinides
Capital One Forex is registered on the Financial Service Providers Register (FSPR) in New Zealand, Search Summary Company FSP
Our relationship with Capital One Forex is to provide them with a set of accounts. These accounts are arranged under omnibus accounts, with the facility to support any number of sub-accounts. Capital One Forex then delegates the access to such sub-accounts to its clients. Any such sub-accounts are at all times registered by us as belonging exclusively to Capital One Forex.
This means that our end user and client is Capital One Forex at all times and we have no relationship with their clients. We can therefore not fulfil your request for a withdrawal and this should be directed to Capital One Forex.
Any complaints against Capital One Forex should be directed to their regulator, the New Zealand Financial Markets Authority (FMA) and FSPR. Should the Regulator require any information from us we are happy to provide it.
Best Regards,
Constantinos Constantinides