Dear AsstModerator, thanks for getting involved, and from all the info I gathered, I think it would be very clear if you read the letter I had my bank sent to FBS:
Dear Skrill Limited,
Credit card number: 4693 xxxx xxxx 3878
Cardholder/Client name: Mr Mingxxxx Li
Ref: Questionable credit card payments/purchases
Merchant Amount Date Trn ID ARN or ACQ BIN/RRN/STAN
SKR*FBS.COM 1,000 USD 08/01/2014 004213380634012 7-410333-4214-00005716041-4
SKR*FBS.COM 1,000 USD 08/01/2014 084213333483203 7-410333-4214-00005716162-8
SKR*FBS.COM 1,000 USD 08/01/2014 004213338631093 7-410333-4214-00005716139-6
SKR*FBS.COM 800 USD 08/01/2014 004213379036641 7-410333-4214-00005716085-1
Regarding the transactions listed above, I am writing on behalf of our customer Mr Mingxxxx Li in question of the related purchase.
Mr Mingxxxx Li claims that he’s a registered client of your merchant FBS.COM and he has provided his statements and client online portal from FBS.COM as proof of the transaction history between Mr Mingxxxx Li and FBS.COM. Mr Mingxxxx Li also claims that he has in total 4 trading accounts with FBS.COM (account number 358806, 349764, 351427, 358805) and he has by far conducted the following purchases (trading deposit) with FBS.COM:
№ Transaction Account Amount Payment system Release date Commentary
526560 351427 € 4133.40 2014-07-09 07:49:44
521332 349764 € 7044.32 2014-07-01 16:35:03
Mr Mingxxxx Li has provided a copy of the transaction history from the FBS.COM client online portal as proof of the claims above, and I have attached this copy by the end of letter.
From the transaction history, we can only find two successful purchases (trading deposit) delivered to Mr Mingxxxx Li’s trading accounts 351427 and 349764; however we couldn’t find the record of the 4 payments/purchases in question deposited to any trading account of Mr Mingxxxx Li. Thus we have requested the RFC/VCRFS Detail Report of the questionable payments from Skrill, and according the Report reports, we can see that FBS.COM has received the funds from Mr Mingxxxx Li, however FBS.COM has deposited the funds into trading account 356793, which is not in the list of Mr Mingxxxx Li’s trading accounts – it means you have received the payments from Mr Mingxxxx Li but failed to deliver the service/goods (trading deposit in this case) to him.
Upon on careful review of the FBS Markets Inc. Customer Agreement signed by FBS.COM and Mr Mingxxxx Li, which is listed on the website
FBS Inc. and attached by the end of this letter, we can find the following clauses:
5.2.7.If an account was funded via debit or credit card, a card copy is required to process a withdrawal. The copy must contain the first 6 digits and the last 4 digits of the card number, card holder’s name, expiry date and card holder’s signature.
5.4.2.The Company is entitled to prohibit to deposit or withdraw funds to the third parties.
According to the Agreement, FBS.COM can only take payment from fully registered/verified customer and can only deliver the service/goods (trading deposit) to the very customer’s trading account, and FBS.com is not allowed to take third party payment -also FBS.COM is obligated to take necessary checks to ensure these conditions are met including obtaining customer’s debit/credit card copy if the payment is conducted via debit or credit card copy. In the case of Mr Mingxxxx Li, we believe that all should agree, whatsoever the reasons behind, FBS.COM has failed to deliver the service/goods (trading deposit) to its customer Mr Mingxxxx Li or comply to the commonly signed FBS Markets Inc. Customer Agreement. Thus, we urge you to return the total funds of 3,800 USD to Mr Mingxxxx Li’s credit card 4693 xxxx xxxx 3878.