ivandpack2
Recruit
- Messages
- 2
Dear Sir,
I am working with Prime4X since Sep. 2009 and have opened my A/C with them directly without any IB. I am Iranian and about 5 months ago they asked me to send all my documents to verify my A/C in new Farsi branch and they told us from now you should contact to them for any reason.After long time they have confirmed my documents but they said it is not verification and it get time. Ant time when I have chat with them (Ms. Helen) She told me you have to contact with Farsi Branch and she always gave me 2 Mobil numbers which were always switched off and when I asked for their office Tel in Dubai or any where in the world she didn't do that. She always say they will contact you.
Up to now they have never confirmed my verification without any reason and they do this to many Iranian and they say we will give your money after your A/C verification.
the following chat is with customers support today
Please let us know what can I do?
Please wait for a site operator to respond.
You are now chatting with 'Hellen '
Hellen : Welcome to our live chat service.
Hellen : Hello. How may I assist you?
Me: Hello, I have had chat with you about 2-3 months ago regarding my A/c verification and you said that they contact you very soon but till now nobody contact me
Hellen : Would you provide me with your account number ?
Hellen : Please hold on for a moment
Hellen : Thank you for holding
Hellen : I checked for you
Hellen : And your account is not verified yet
Hellen : So you need to contact our Persian support concerning this issue
Hellen : You can contact them via phone 00971567705618 or 00971567705619
Hellen : Or you can contact them via e-mail persiansupport@prime4x.com
Me: yes I know but you confirm my documents and you hold me like this to unable me to withdrow my money please let me know why my a/c is not verfy till know
Me: as I told you before there is no one to contact them and these mobils fone is swithced off
Hellen : Sir that is all the information i have regarding this issue
Hellen : And i cant help anymore in it
Hellen : So if you have any other thing you want to ask me about
me: please give me you office tel number to contact them direcly
Hellen : I would be glad to help you with
Hellen : Unfortunately we have a problem with the incoming calls
Hellen : So all what you have to do is to send a call back request
me: no I think you have problem to give money to your customers
Hellen : That's not true
Hellen : Al what you have to do is to contact the Persian support
Hellen : And they will help you
me: brokers that can not give any office tel numbers have problem to hedden themsleve from their customers
me: true is to give me your office tel number to contact to someone who could answer to my questions
Hellen : You can contact the Persian support via phone 00971567705618 or 00971567705619
Hellen : Would you like me to help you with anything else ?
me: could you right now check to prersion support and let me know if these mobils works
Hellen : Unfortunately that is not possible
Hellen : I have informed you with all the updates i have regarding your issue
Hellen : So is there is anything else i can help you with ?
me: right now I called them but they were switched off
Hellen : Sir i have already told you all the information i have regarding your issue
me: My friend you also know it is show
Hellen : Ad there is nothing else i can do for you
Hellen : So like that you are wasting our time
Hellen : Mine and yours
Hellen : So if you couldn't contact the Persian support via phone
Hellen : You can contact them via e-mail
Hellen : Or you can send a call back request
Hellen : And you will receive a call from us shortly
Me: My friend your broker keep money of its customers and you waste our money and you say I waste your time
Hellen : i have already told you all the information i have regarding your issue
Hellen : And there is nothing else i can do for you
Hellen : Would you like me to help you with anything else ?
Me: I already contacted them via email right now you did not give me any contact numbers from your office and you expect they contact me by email.
Me: any way thanks for your chat please be sure if I contact one year later you will give me such useless information
Hellen : You are welcome
Hellen : And they will contact you before one year
Always when any one chat with them they will give you such information. if you can contact to above mentioned Mobils numbers I also could.
Please let me know what can I do to receive my money?
Best regards,
Ali from Iran
I am working with Prime4X since Sep. 2009 and have opened my A/C with them directly without any IB. I am Iranian and about 5 months ago they asked me to send all my documents to verify my A/C in new Farsi branch and they told us from now you should contact to them for any reason.After long time they have confirmed my documents but they said it is not verification and it get time. Ant time when I have chat with them (Ms. Helen) She told me you have to contact with Farsi Branch and she always gave me 2 Mobil numbers which were always switched off and when I asked for their office Tel in Dubai or any where in the world she didn't do that. She always say they will contact you.
Up to now they have never confirmed my verification without any reason and they do this to many Iranian and they say we will give your money after your A/C verification.
the following chat is with customers support today
Please let us know what can I do?
Please wait for a site operator to respond.
You are now chatting with 'Hellen '
Hellen : Welcome to our live chat service.
Hellen : Hello. How may I assist you?
Me: Hello, I have had chat with you about 2-3 months ago regarding my A/c verification and you said that they contact you very soon but till now nobody contact me
Hellen : Would you provide me with your account number ?
Hellen : Please hold on for a moment
Hellen : Thank you for holding
Hellen : I checked for you
Hellen : And your account is not verified yet
Hellen : So you need to contact our Persian support concerning this issue
Hellen : You can contact them via phone 00971567705618 or 00971567705619
Hellen : Or you can contact them via e-mail persiansupport@prime4x.com
Me: yes I know but you confirm my documents and you hold me like this to unable me to withdrow my money please let me know why my a/c is not verfy till know
Me: as I told you before there is no one to contact them and these mobils fone is swithced off
Hellen : Sir that is all the information i have regarding this issue
Hellen : And i cant help anymore in it
Hellen : So if you have any other thing you want to ask me about
me: please give me you office tel number to contact them direcly
Hellen : I would be glad to help you with
Hellen : Unfortunately we have a problem with the incoming calls
Hellen : So all what you have to do is to send a call back request
me: no I think you have problem to give money to your customers
Hellen : That's not true
Hellen : Al what you have to do is to contact the Persian support
Hellen : And they will help you
me: brokers that can not give any office tel numbers have problem to hedden themsleve from their customers
me: true is to give me your office tel number to contact to someone who could answer to my questions
Hellen : You can contact the Persian support via phone 00971567705618 or 00971567705619
Hellen : Would you like me to help you with anything else ?
me: could you right now check to prersion support and let me know if these mobils works
Hellen : Unfortunately that is not possible
Hellen : I have informed you with all the updates i have regarding your issue
Hellen : So is there is anything else i can help you with ?
me: right now I called them but they were switched off
Hellen : Sir i have already told you all the information i have regarding your issue
me: My friend you also know it is show
Hellen : Ad there is nothing else i can do for you
Hellen : So like that you are wasting our time
Hellen : Mine and yours
Hellen : So if you couldn't contact the Persian support via phone
Hellen : You can contact them via e-mail
Hellen : Or you can send a call back request
Hellen : And you will receive a call from us shortly
Me: My friend your broker keep money of its customers and you waste our money and you say I waste your time
Hellen : i have already told you all the information i have regarding your issue
Hellen : And there is nothing else i can do for you
Hellen : Would you like me to help you with anything else ?
Me: I already contacted them via email right now you did not give me any contact numbers from your office and you expect they contact me by email.
Me: any way thanks for your chat please be sure if I contact one year later you will give me such useless information
Hellen : You are welcome
Hellen : And they will contact you before one year
Always when any one chat with them they will give you such information. if you can contact to above mentioned Mobils numbers I also could.
Please let me know what can I do to receive my money?
Best regards,
Ali from Iran