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RESOLVED - FBS pure scam!

Discussion in 'Forex Insanity' started by wanrupeng, Aug 11, 2014.

  1. wanrupeng

    wanrupeng Recruit

    Joined:
    Aug 11, 2014
    Messages:
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    I was attracted to FBS for their bonus offer, and now I understand why the offer such - because they know you won't be able to make profit, with their dirty scam-ish tricks!

    I opened an account with FBS on 6th Aug 2014 and made an initial deposit of $1000, and I'd say my trading went not too bad in the next few days as my balance became more than $5000 by 8th Aug 2014 (Friday) - that's the point FBS began to act funny and suspicious: they increased the spread from normal 1.1-1.4 pips to 2 pips plus (much more than 2 pips considering you never get the quote the system shows!); they began to make the chart moving really slow and you hardly see the actual situation...

    And if it's not enough, they simply just freeze your platform and literally STOP you from trading! So on 8th Aug 2014 Friday night, I suddenyly found I cannot close my positions (at a price where I can make slight profit and go right with the market trend) or make any modifications to them, neither could I place any new orders! I kept trying and waiting but the platform kept failing with 'off-quote'! So I reported this issue via their livechat immediately - Olivia on the livechat just asked me to send her the screen shot of my MT4 platform (which I did immediately), and then she just told me her 'shift is over' and 'I need contact them on next Monday', and she just left! I tried to connect with livechat again but nobody answered - and it's only 9 pm, the market was not even closed!!

    Despite my extreme anger and satisfaction, I still followed Olivia's instruction and contacted FBS's livechat around 7:10 am UK time (yes first thing in the morning), and this time I connected to Alena. I explained the whole situation and asked them to manually close my orders around the price I wanted. Alena played a little bit 'terms & conditions' and '10 days timeframe' trick. Despite my outrage, I still decided to wait. However, in a short while, I received a response email from FBS informing me they're gonna do nothing basically, as 'there is no intention to close orders and the requested price was not reached, according to the logs', and that's the point I was convinced FBS IS ANOTHER SCAM!!!

    Now let me explain my accusation with justice:

    1. The response email itself is full of basic mistakes (purposed in my guess) and lies - the server was found frozen by me at 19:31:40 on 08/08/2014 (as I was trying to make modification to my order and system failed), and the price for EURUSD between 19:45 to 20:00 on 08/08/2014 was 1.34127 - 1.34161, and my requested price was 1.34150 - so the price did reach my asked level, AFTER the server was frozen and I was stopped from any execution;

    2. I immediately connected to Alena, who wrote the response email herself, and raised my strong objection, and here comes the second dirtiest scam act of forex brokers (wait for the FIRST): Alena again told me I had no intention closing those positions, as they can ONLY REFER TO ACCOUNT LOGS TO JUDGE THE INTENTION. I explained my situation: as the server was frozen, I was not sure if it's my internet or other reasons, if it's temporary or permanant, so I wouldn't be so imprudent to click 'close' button directly as it can result huge slippage since the server was slow/frozen, but of course Alena would follow her company's moral stance and deny my explanation. I didn't hold on to it because I found one more important fact: I tried to place 8 lots EURUSD sell stop order at the price 1.34050 for hedging purpose as well - I tried many times, and they all failed with 'off-quotes', which were all RECORDED IN MY LOGS! And Alena began to speak evasively (by pretending she didn't hear me pointing out their lies and mistakes), and just promised this would be looked into 'quickly'. So, more waiting!

    3. While the market is moving against me (cuz my set orders and requests were not executed!), I start to worry and do research about FBS as a company - mainly it's regulation, and I was shocked to find FBS IS NOT REGULATED (properly) and it scared the sh*t out of me - it means they can basically do whatever they want to you and not need care about what you have to say even it's truth only but nothing else! For example, if they don't like you making profits, they can just purposed creat some issue for you and wait for your claim, then abuse the '10 days response time-frame', and the best you get is go back to normal (and you have to be very luck I believe); and then all over again, and again... all your trading life could be wasted in such exhausting circle and your hard earned money would be just robbed, if you haven't ran away

    quickly enough - all because there's NO PROPER REGULATION!

    4. There are not only one broker in this business lacking proper regulation, I'd admit, so it all depends on the company's own ethics and profession for decent act - and for a company like FBS, you can set assured that is NOT the case! Among my ten years trading life and rich experiences (problems as well) with numerous brokers, I can confidently say FBS proved as the DIRTIEST scam I ever met - not only they scam you, they even can't find a slightly more smart trick to fool you, as all the lies they tell are apparent and self-contradictory! So I want the 8 lots EURUSD sell stop order to be executed at set price 1.34050 (at least), as the failed attempts are recorded in the logs - it was their excuse of 'no log record' to deny my order close wish just about 10 minutes ago, but now with the hard fact of log history, they just began to look for other excuses, just like a scam company would do exactly! First they told me at the price 1.34050 I had not enough free margin - while the truth is I should have around $500 free margin at that price level, and it's more than enough to open a hegding position, and possibly another 8 lots sell position - and such positions should have all hit the take profit level already; then they told me for a bonus acount the max leverage should be max 1:200 - while I always have had 1:500 since my account opening till this very moment! They showed me the t&c about it which I can confirm but never saw before (guess they changed without notice) , and said 'even I have 1:500 now, it should be changed to 1:200' - however if so, the two positions I requested to close at 1.34150 shouldn't even have been opened in the first place! So I just asked them the following simple question: 1. if the leverage should be 1:200, should be order 18726541 be opened? 2. If it's the 1:500 I always have had since account openning till right now, should my sell stop order at 1.34050 have enough margin to open, considering it's a hegding position and I had about $500 free margin there? And it should take a whole afternoon for them to answer such a simple a question!!! While I am writing here, I'm also talking to Maria from FBS livechat, and I kept asking her this simple question, but you know what - she could't even answer such a simple question, but keeps avoiding it by telling irrelevant stuff; and after my constant request to have someone do the simple math from the whole company, she began to act like a total fool and complete outsider of forex trading - she couldn't do the simple math of 'is 1600 - 1137 a positive number', neither does she even know what 'sell stop order' is (she told me 'Please take a notice that there was no such price as 1.34050 on Friday.' as she thought that might be why my 'SELL STOP' order wasn't executed)! BUT, above everything, here comes the dirties and most funny act I ever see from all brokers: to prove 'I had not enough margin to execute the sell stop order at price 1.34050', they even made up a FAKE order history on my platform, only that someone made the most stupid mistake for the whole scamming world - he made the set price as 1.33050, instead of 1.34050, with a order comment 'delete [no money]' - hahahahaha, can anyone please please kindly tell me if you ever saw the EURUSD reached price 1.33050 this whole year??? And yes I kept all the screen shot and chat history - before this happened, I was just gonna write reviews on websites, but now I shall file FBS as scam OFFICIALLY to their so-named Russian regulator and every place I can find!

    5. Now after all the whining, let's do this simple math all together and see how FBS shall responde: the time is 18:10 UK time (20:10 MT4 platform time), and the current bid price of EURUSD on FBS's unlimited account is around 1.33830. My free margin showed in FBS's account is about -1300, and I literally have two 4 lots sell positions open and two 8 lots positions open, which makes my actual effective position 8 lots buy EURUSD. So what my free margin should be if the EURUSD bid price moves to 1.34050?

    My answer: 8 lots EURUSD position would gain $800 from every 100 mirco pips, and 1.34050 - 1.33830 = 0.00220, so the difference is 220 mirco pips. $800 x (220/100) = $1760, and 1760 - 1300 = 460. Bang, POSITIVE and way MORE THAN ENOUGH to open the hedging 8 lots SELL STOP order

    I care much about my money, but I HATE dirty shamless scammers, so I would do everything I can to ruin such scammers' business to save more innocent people become victims, just like me! So, if you don't wanna be completed exhausted, frustrated physically, mentally and most important FINANCIALLY - STAY AWAY FROM FBS FOR GOD'S SAKE!!

    P.S. While I'm still on the livechat of FBS, keeping pushing them for a simple answer about the free margin, they just disclosed their rogue true face - by suddently changing my account leverage to 1:200 (yes, no notice at all), and brutally closed one of my 8 lots buy positions and caused me losing 2512 dollars!!!

    P.S.2 I have attached the screenshot url, part of my account log history and all the chat history below (quite long), so refer it as proof freely:

    Screen shot:
    Screenshot by Lightshot Screenshot by Lightshot Screenshot by Lightshot Screenshot by Lightshot
    Screenshot by Lightshot Screenshot by Lightshot Screenshot by Lightshot Screenshot by Lightshot

    Logs:
    19:34:23.538 '360309': previous successful authorization performed from 42.49.215.172
    19:34:26.081 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
    19:36:41.056 '360309': modification of order #18726541 buy 8.00 EURUSD at 1.34138 sl: 1.00000 tp: 0.00000 -> sl: 1.00000 tp: 1.34250 failed [Trade context is busy]
    19:36:41.056 '360309': modify order #18726541 buy 8.00 EURUSD at 1.34138 sl: 1.00000 tp: 0.00000 -> sl: 1.00000 tp: 1.34250
    19:37:33.054 '360309': login
    19:37:36.711 '360309': login
    19:37:37.555 '360309': previous successful authorization performed from 42.49.215.172
    19:37:47.159 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
    19:38:00.191 FBS Trader build 670 stopped
    19:38:14.993 FBS Trader build 670 started (FBS Inc)
    19:38:14.993 Data Folder: C:\Users\flower\AppData\Roaming\MetaQuotes\Terminal\9D15457EC01AD10E06A932AAC616DC32
    19:38:19.800 '360309': login
    19:38:23.326 '360309': login
    19:38:24.178 '360309': previous successful authorization performed from 42.49.215.172
    19:38:30.501 '360309': login
    19:38:33.606 '360309': login
    19:38:35.467 '360309': previous successful authorization performed from 42.49.215.172
    19:38:45.615 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
    19:41:04.479 '360309': login
    19:41:08.140 '360309': login
    19:41:08.976 '360309': previous successful authorization performed from 42.49.215.172
    19:41:19.461 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
    19:44:27.419 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes]
    19:45:08.282 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
    19:48:49.132 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes]
    19:50:31.375 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
    19:51:57.854 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Trade context is busy]
    19:51:57.854 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 1.33850
    19:53:54.370 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes]
    19:55:21.660 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Off quotes]
    19:56:30.235 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 0.00000
    19:56:56.586 '360309': login
    19:57:00.885 '360309': login
    19:57:01.793 '360309': previous successful authorization performed from 42.49.215.172
    19:57:15.259 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 1.33900
    20:00:26.989 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33900 failed [Off quotes]
    20:18:27.391 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
    20:21:31.996 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes]
    20:22:17.234 FBS Trader build 670 stopped



    Chat History:

    General Info
    Chat start time Aug 11, 2014 2:10:23 AM EST
    Chat end time Aug 11, 2014 2:40:46 AM EST
    Duration (actual chatting time) 00:30:22
    Operator Alena
    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Alena'
    info: Your Issue ID for this chat is LTK1221601642974X
    Alena: Hello. How may I help you?
    Yunni Long: Hi my account number is 360309
    Yunni Long: please check my chat LTK1221601636966X
    Yunni Long: regarding my order issues last Friday
    Yunni Long: I wanted to close my orders at the right price but your platform constantly failed
    Yunni Long: now the markets opened and my account is flowing loss!
    Alena: I see, sir, just a moment, please, let us recheck your screenshots first
    Yunni Long: and I want you to manually close my orders at the price I wanted for my orders 18725841 and 18726541
    Alena: At what price did you want to close these orders and at what time, please?
    Yunni Long: I wanted to close my orders around 1.34150
    Yunni Long: at last friday night
    Yunni Long: around 8 pm UK time
    Alena: Ok, I see, in this case we will recheck whether this quote was available at the said time and will manually close these orders
    Yunni Long: okay but just be reminded it should be done quickly and the situation didn't only start around 8 pm that Friday
    Yunni Long: I tried many many times and only when I was convinced it's your system I reached out
    Alena: Yes, sir, we are already aware of this problem.
    Alena: We will do everything possible to resolve the issue
    Yunni Long: so can you have the relevant departmeny check it NOW and give me a solution while I am here with you?
    Alena: I am very sorry, it requires some time to check the information
    Yunni Long: cuz the market is moving against me now and I could be stopped out at any minute
    Alena: At least we should look through the quotes flow which should be requested from another dept.
    Yunni Long: okay I will wait here now then
    Alena: We are sure to check the issue shortly, do not worry
    Alena: Thank you very much for your patience
    Yunni Long: honestly I am worried cuz my account is about to be stopped out soon... because of this issue... and I couldn't do anything about it cuz it's lacking free margin
    Alena: In case your account is stopped out, we will reclose your orders at the proper price, it cannot affect your balance anyhow, we are sure to resolve the issue whatever might happen to your account today or whenever as the problem with orders closure is connected with our server failure, we do admit it and are ready to correct our mistake
    Yunni Long: sorry and the time should be the SYSTEM TIME not the UK time
    Yunni Long: I mixed them two
    Alena: Never mind, we know the difference between the UK time and our server time
    Yunni Long: okay then I shall deeply appreciate you can help to have this matter looked into swiftly
    Alena: Yes, we will do our best to regard the issue as soon as possible, we do understand your concerns
    Yunni Long: okay just let you know: 1) the market price for EURUSD now is about 1.33945 2)I wanted my orders closed around 1.34150 3)Suppose your system didn't fail last Friday I now would open 8 lots buy order of EURUSD for hegding purpose at the current price (about 1.33957 ask)
    Yunni Long: so no matter how long it takes for your 'investigation', and if it turns out it is your system's fault, you should make my requests mentioned above done manually
    Alena: Yes, sure
    Yunni Long: okay thanks!
    Alena: You are welcome!
    Alena: Are there any other questions I could help you with?
    Yunni Long: that's all and I will just wait for the result of it, please be reminded no matter how the market moves from now until your result comes out, I would want my orders 18725841 & 18726541 closed at about 1.34150 and the 8 lots buy EURUSD open at 1.33957
    Alena: yes, sir, we will check the information and answer you promtly
    Alena: Should you have any questions or need further assistance, please feel free to contact us.
    Yunni Long: thanks!
    Alena: You are welcome!
    Alena: Thank you for visiting. Please contact us at anytime.
    info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
    Yunni Long: bye!

    General Info
    Chat start time Aug 11, 2014 3:40:17 AM EST
    Chat end time Aug 11, 2014 4:06:34 AM EST
    Duration (actual chatting time) 00:26:17
    Operator Alena
    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Alena'
    info: Your Issue ID for this chat is LTK1221601643273X
    Alena: Hello. How can I help you?
    Yunni Long: hi this is Yunni 360309 who talked to you earlier about my order issues
    Alena: I do remember you, sir
    Yunni Long: it's been an hour now and I believe your back office should have enough time to just check a historical price right?
    Yunni Long: I don't mean to be pushy, but I am a super short term trader if you look into my trading history
    Yunni Long: so I'd really like you to have the issue corrected so I can go back trading normally
    Yunni Long: after all, we both should admit it's a very obvious and simple matter isn't it?
    Alena: I am sorry, sir, it is not
    Alena: As I told you, you will have to wait until the responsible people regard the issue
    Alena: it is not me, who has the right to do that and to make any decision
    Alena: After all, all our clients are asked to forward us official requests to support@fbs.com which can be regarded for up to 10 days, which you were not requested at all
    Yunni Long: and how long would it take can you ask them, cuz the longer this issue suspended the more loss it causes me
    Alena: So kindly consider your priority above all the other customers who have experienced the same issue and make us a favor by being patient
    Alena: I guess, it would not take more than 24 hours
    Yunni Long: 24 hours for such a simple and obvious issue?? frankly, if I know my server has a problem, I'd just admit it and simply check the historical price and give it to customer - it's the basic service a broker provides right? and even many customers suffered the same issue it wouldn't take long as there's nothing complicated to look into but just the FACT
    Alena: Please, kindly forward us a claim to support@fbs.com with full description of your case, all required screenshots and other valuable information
    Alena: Kindly note that according to the Customer Agreement: 8.1.3. The Company considers a Client claim in the time period of 10 working days. The Client shall hold negotiations and give answers to all Company requests with good faith.
    Yunni Long: now you are being difficult on me...
    Yunni Long: if I should communicate by email, what's all the point having me on the live chat and all the promises from last Friday?
    Alena: I just try to explain you that your current position is quite favorable. Your issue IS already being regarded. It WILL take time to make the corrections and it might take even up to 48 hours. However, we will do our best to make the required corrections as soon as possible
    Alena: And we rely on your understanding
    Yunni Long: okay let's agree on that
    Yunni Long: BUT
    Yunni Long: at the same time, I want trading, and I can't now - due to YOUR COMPANY'S MISTAKE!So while I am waiting I will just place order request to your company by email or live chat, as I should have been able to if no mistake happened last Friday, and when your result comes out, you also fund my account with all the order profit/loss caused by my orders sent to you
    Yunni Long: if your company can do that I can wait eveb longer
    Yunni Long: now you see my point - it's not only about last Friday, it's about the CONSEQUENCES
    Alena: Dear sir, you are welcome to re-read the Customer Agreement, the conditions of which you have willingly accepted when opening your account
    Alena: We reserve the right to regard a client's claim for up to 10 days. Currently, taking into consideration that the weekend time is not taken into account, this is only the second day going
    Alena: So I guess, there is no point in trying to persuade to regard your issue faster, we ARE currently regarding it
    Alena: Is it clear, please?
    Yunni Long: Alright, I guess it's meaningless to ask for basic service, so can you do me a favor to email me the script of my chat LTK1221601636966X?
    Yunni Long: I'm just gonna publisize the facts to everyone and wait for the result and take my money and leave
    Alena: Sure, what e-mail am I supposed to use, please?
    Yunni Long: everyone should know what they're facing to before signing up with your company
    Yunni Long: wanrupeng@yahoo.co.uk
    Alena: I have just forwarded you the requested transcript
    Yunni Long: I received it but it's not transcript
    Yunni Long: REFERENCE NUMBER: LTK1221601636966X Please use this ticket number in any correspondence with us. SUBJECT: Dear Customer, Thank you for contacting us. Please feel free to contact us if you have any additional questions. Sincerely, Alena Ignatyeva
    Yunni Long: that is the content
    Yunni Long: I want the content of that chat because I need to put it online on the review sites now
    Alena: I have attached it to the e-mail, sir
    Yunni Long: sorry there might be some mistake as I haven't received any attachment
    Alena: REFERENCE NUMBER: LTK1221601636966X Please use this ticket number in any correspondence with us.
    Alena: SUBJECT:
    Alena: Dear Customer,
    Alena: Thank you for contacting us.
    Alena: Please feel free to contact us if you have any additional questions.
    Alena: Sincerely,
    Alena: Alena Ignatyeva
    Alena: FBS Support
    Alena: Email: support@fbs.com
    Alena: Web: FBS Inc.
    Alena: Friday, August 8, 2014 11:02 PM Chat A new chat was handled by 'Aryo Seto Yoseph Dwinda'.
    Alena: Agent: Aryo Seto Yoseph Dwinda
    Alena: Visitor: Yunni <wanrupeng@yahoo.co.uk>
    Alena: info: Please wait for a site operator to respond.
    Alena: info: You are now chatting with 'Seto'
    Alena: info: Your Issue ID for this chat is LTK1221601636966X
    Alena: Seto: Selamat Malam, Ada yang bisa saya bantu?
    Alena: Yunni: hi my account number 360309
    Alena: Seto: Ada yang bisa saya bantu?
    Alena: Seto:
    Alena: Yunni: why is my mt4 not responding when I tried to modify my orders?
    Alena: Yunni: sorry can you speak English?
    Alena: info: Please wait while I transfer the chat to 'Olivia'.
    Alena: info: You are now chatting with 'Olivia'
    Alena: info: Your Issue ID for this chat is LTK1221601636966X
    Alena: Olivia: Hello. How may I help you?
    Alena: Olivia: To resolve the issue, please, fill in the third field of your terminal ("Server") with the following ip-address of our real server instead of the text "FBS-Real": 88.85.67.6:443
    Alena: Yunni: Yunni: hi my account number 360309 Seto: Selamat Malam, Ada yang bisa saya bantu? Seto: Ada yang bisa saya bantu? Seto: Yunni: why is my mt4 not responding when I tried to modify my orders?
    Alena: Olivia: To resolve the issue, please, fill in the third field of your terminal ("Server") with the following ip-address of our real server instead of the text "FBS-Real": 88.85.67.6:443
    Alena: Yunni: let me try now
    Alena: Olivia: Of course, I am waiting for your response.
    Alena: Yunni: seems still not working
    Alena: Yunni: I can log in
    Alena: Yunni: but it wouldn't let me modify orders
    Alena: Yunni: and that's serious cuz it can cuz me huge loses if I don't set stop loss and take profit level
    Alena: Yunni: before the market closes!
    Alena: Olivia: Could ypu, please, send us screen shot via this program
    Alena: Yunni: I will try now
    Alena: Olivia: Thank you.
    Alena: Yunni: and then what to do?
    Alena: Yunni: Screenshot by Lightshot
    Alena: Yunni: Screenshot by Lightshot
    Alena: Yunni: Have you seen them??
    Alena: Yunni: hell0?
    Alena: Olivia: Hello. Yes, I am going to save them
    Alena: Olivia: I am sorry, my working shift is over. Should you have any other questions, write to us on Monday. Thank you for trading with us!
    Alena: info: Chat session has ended.
    Alena: REFERENCE NUMBER: LTK1221601636966X Please use this ticket number in any correspondence with us.
    Alena: SUBJECT:
    Alena: Dear Customer,
    Alena: Thank you for contacting us.
    Alena: Please feel free to contact us if you have any additional questions.
    Alena: Sincerely,
    Alena: Alena Ignatyeva
    Alena: FBS Support
    Alena: Email: support@fbs.com
    Alena: Web: FBS Inc.
    Alena: Friday, August 8, 2014 11:02 PM Chat A new chat was handled by 'Aryo Seto Yoseph Dwinda'.
    Alena: Agent: Aryo Seto Yoseph Dwinda
    Alena: Visitor: Yunni <wanrupeng@yahoo.co.uk>
    Alena: info: Please wait for a site operator to respond.
    Alena: info: You are now chatting with 'Seto'
    Alena: info: Your Issue ID for this chat is LTK1221601636966X
    Alena: Seto: Selamat Malam, Ada yang bisa saya bantu?
    Alena: Yunni: hi my account number 360309
    Alena: Seto: Ada yang bisa saya bantu?
    Alena: Seto:
    Alena: Yunni: why is my mt4 not responding when I tried to modify my orders?
    Alena: Yunni: sorry can you speak English?
    Alena: info: Please wait while I transfer the chat to 'Olivia'.
    Alena: info: You are now chatting with 'Olivia'
    Alena: info: Your Issue ID for this chat is LTK1221601636966X
    Alena: Olivia: Hello. How may I help you?
    Alena: Olivia: To resolve the issue, please, fill in the third field of your terminal ("Server") with the following ip-address of our real server instead of the text "FBS-Real": 88.85.67.6:443
    Alena: Yunni: Yunni: hi my account number 360309 Seto: Selamat Malam, Ada yang bisa saya bantu? Seto: Ada yang bisa saya bantu? Seto: Yunni: why is my mt4 not responding when I tried to modify my orders?
    Alena: Olivia: To resolve the issue, please, fill in the third field of your terminal ("Server") with the following ip-address of our real server instead of the text "FBS-Real": 88.85.67.6:443
    Alena: Yunni: let me try now
    Alena: Olivia: Of course, I am waiting for your response.
    Alena: Yunni: seems still not working
    Alena: Yunni: I can log in
    Alena: Yunni: but it wouldn't let me modify orders
    Alena: Yunni: and that's serious cuz it can cuz me huge loses if I don't set stop loss and take profit level
    Alena: Yunni: before the market closes!
    Alena: Olivia: Could ypu, please, send us screen shot via this program
    Alena: Yunni: I will try now
    Alena: Olivia: Thank you.
    Alena: Yunni: and then what to do?
    Alena: Yunni: Screenshot by Lightshot
    Alena: Yunni: Screenshot by Lightshot
    Alena: Yunni: Have you seen them??
    Alena: Yunni: hell0?
    Alena: Olivia: Hello. Yes, I am going to save them
    Alena: Olivia: I am sorry, my working shift is over. Should you have any other questions, write to us on Monday. Thank you for trading with us!
    Alena: info: Chat session has ended.
    info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
    Yunni Long: okay thanks!
    Alena: You are welcome!
    Yunni Long: Goodbye!
    Alena: Goodbye!

    General Info
    Chat start time Aug 11, 2014 7:38:42 AM EST
    Chat end time Aug 11, 2014 7:53:36 AM EST
    Duration (actual chatting time) 00:14:54
    Operator Alena
    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Alena'
    info: Your Issue ID for this chat is LTK1221601643794X
    Alena: Hello. How can I help you?
    Yunni Long: Hi this is Yunni account 360309. Just one simple question: if I am not happy about the service, is there any upper regulator or authority of yours where I can escalate my concern?
    Yunni Long: Just in case
    Alena: You can try to contact our licensing organization which is CRFIN, but I am afraid your claim will not be accepted due to the fact that at the moment we have not violated any of our mutual Customer Agreement
    Alena: But you are always welcome to register your claim wherever you intend to
    Yunni Long: Centre for Regulation in OTC Financial Instruments and Technologies (CRFIN) is a non-profit self-regulated partnership...
    Yunni Long: so is it a government organisation or?? I just read the website and it feels strange
    Yunni Long: is it like FCA in UK??
    Alena: I believe, it is
    Alena: This is our regulatory body, I cannot recommend you any other authority to appeal to
    Yunni Long: Right I see it, thank you for the information!
    info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
    Alena: You are welcome!
    Alena: Are there any other questions I could help you with?
    Yunni Long: no thank you!
    Alena: Thank you for contacting. Have a nice day and successful trading with FBS!

    General Info
    Chat start time Aug 11, 2014 8:20:13 AM EST
    Chat end time Aug 11, 2014 9:09:58 AM EST
    Duration (actual chatting time) 00:49:45
    Operator Alena
    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Alena'
    info: Your Issue ID for this chat is LTK1221601643887X
    Alena: Hello. How can I help you?
    Yunni Long: hello this is Yunni 360309
    Yunni Long: I just received the response from you regarding the issue
    Alena: Yes, I know
    Yunni Long: and I cannot agree with it at all!
    Yunni Long: firstly, your system was frozen last Friday, and I detected that by trying to modifying orders. I didn't try to close it directly because I was not sure what the reason was, and I was concerned if I request to close orders it would result huge slippage
    Alena: I am sorry, madam, it does not seem to be any kind of acceptable explanation
    Yunni Long: secondly, it is your system's mistake which stopped me from trading, and even you don't admit the close order request, you didn't let me set s/l or t/p, neither did you accept my new odrder
    Alena: One thing when you tried to close your orders and they were not and the other thing is when you just find a favorable price on the chart, go to chat and ask us to close your orders to close them at this price
    Yunni Long: how could it be not 'accepatable'??
    Alena: Is there any evidence of your intention, please?
    Yunni Long: omg, you froze my serve and you are asking for evidence from me???
    Yunni Long: the evidence is you didn't even let me place new orders as well!
    Alena: Sure, as our log-file has not detected any attempts to close your orders, madam
    Yunni Long: your system was frozen!!
    Yunni Long: and how could I know!!
    Yunni Long: you cannot freeze your client's server, stop them from trading and ask them to give you evidence of things they couldn't do because of YOUR FAULT!
    Yunni Long: if my account was not frozen at least I would set a sell stop order around 1.34050 for hedging purpose
    Alena: Please, be informed that we have regarded all clients' claims in this regard (I mean the claims in terms of our server failure on Friday, 8 Jul 2014) and many of them have their orders closed at the chosen price as they DID try to close them
    Yunni Long: but your system didn't let me do anything
    Yunni Long: OMG is that relevant to me??
    Alena: You didn't try to close your orders, which means you were satisfied with the situation on your account and therefore our log-file is true and we have no evidence for your intention
    Yunni Long: everybody is different! I found the server was not responding and the first reaction of mine was to 'stay safe' because it could be the internet connection! If I just click on close, it could come back with huge loss could it? And would you be responsible for that??
    Yunni Long: 19:51:57.854 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 1.33850 19:53:54.370 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes] 19:55:21.660 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Off quotes]
    Yunni Long: and how do you explain the sell stop order I placed!!
    Yunni Long: it was rejected by your server as well!
    Yunni Long: Do you realize what you are trying to tell me is close to those scammer company would exactly do!!
    Yunni Long: 19:57:15.259 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 1.33900 20:00:26.989 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33900 failed [Off quotes]
    Yunni Long: what's your excuse now!!??
    Yunni Long: read my log!
    Alena: Ok, madam, I understand that, but could you just give me a hint what you are expecting us to do for you in this case?
    Alena: You see, we cannot close your orders at the mentioned price as there was no intentionlto do that from your side
    Alena: I am waiting for your suggestions
    Yunni Long: at least execute the sell stop order which exactly recorded in my log!
    Yunni Long: and there's no intention needed for that!!
    Yunni Long: and if you are a decent company, compensate me for my inconvince!!
    Yunni Long: 19:57:15.259 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 1.33900 20:00:26.989 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33900 failed [Off quotes]
    Yunni Long: 19:51:57.854 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Trade context is busy]
    Yunni Long: If your system didn't fail, my sell stop order on 19:51:57.854 would be executed at 1.34050 and I would have taken profit at 1.33850
    Yunni Long: and that's the bottom line you need meet!
    info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
    Yunni Long: 19:51:57.854 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Trade context is busy]
    Yunni Long: 19:55:21.660 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Off quotes]
    Yunni Long: 20:00:26.989 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33900 failed [Off quotes]
    Yunni Long: if you talk about intention, there were 3 attempts and at least 2 of them should be executed and taken profits!
    Yunni Long: that is your logic and now follow it!
    Alena: Ok, we will take all the given information into consideration
    Alena: We just wanted your suggestions and now it seems, we can regard the situation from another angle and make all possible to close these orders profitably or in accordance with your intention
    Alena: However, it seems, the orders you wanted to open at the set prices cannot be opened now due to margin insufficiency
    Yunni Long: the orders I set at 1.34050 definitly can be executed and had enough margin for one for sure and likely for two
    Yunni Long: because of the hegding function
    Alena: Ok, we will recheck the issue and let you know
    Yunni Long: again, if you want to know my intention, I will lock my positions at current price!
    Alena: What do you expect us to do for you right now, please?
    Yunni Long: just let you know: if I lose money due to my own bad judgement, I wouldn't even bother to open my mouth because I take responsbility for what I do; but as a big company, you are trying to fool your customers and debate for interests with them in such manners - that's very ugly and unacceptale
    Yunni Long: I just told you: execute my sell stop orders at least!
    Alena: We will regard such an opportunity, madam
    Yunni Long: I'm not blackmailing or something, I am just asking for what I deserve
    Alena: I understand that, madam
    Yunni Long: and anyway, considering the time consumed and frustration suffered, which is unnecessary you have taken this issue in a more honest and friendly manner, I will at least still report everything to the public - if I'm a stuipd trader who doesn't check logs, I could have been fooled and lost thousands!
    Yunni Long: finally, thank you for your patient
    Yunni Long: help
    Alena: We will provide you with a proper answer shortly
    Yunni Long: and before I go, could you please advice me about how long I should see the result reflected in my account balance?
    Alena: I guess, it would take not more than 24 hours to take actions from our side
    Alena: Thank you for your patience
    Yunni Long: thanks and bye now!
    Alena: Thank you for visiting. Please contact us at anytime.


    General Info
    Chat start time Aug 11, 2014 9:30:54 AM EST
    Chat end time Aug 11, 2014 2:19:56 PM EST
    Duration (actual chatting time) 04:49:01
    Operator Mary
    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Alena'
    info: Your Issue ID for this chat is LTK1221601644033X
    Alena: Hello. How can I help you?
    Yunni Long: Hello it is Yunni again, I just read your response letter and I found there are quite a few basic, factual mistakes
    Yunni Long: you said: the server failure was detected at 20:50 terminal time on Friday (8 Jul, 2014), when EURUSD price did not reach 1.34150.
    Yunni Long: but according to my log: 19:34:26.081 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 19:36:41.056 '360309': modification of order #18726541 buy 8.00 EURUSD at 1.34138 sl: 1.00000 tp: 0.00000 -> sl: 1.00000 tp: 1.34250 failed [Trade context is busy]
    Yunni Long: and check the chart history the price was: high 1.34161
    Yunni Long: between 19:45 to 20:00
    Yunni Long: on 8th Aug
    Alena: Could you be so kind as to file all your observations in an official claim to support@fbs.com?
    Yunni Long: what's the point now? you know everything and everything is on the logs
    Yunni Long: now I just want my money back and leave
    Yunni Long: or we can make this a big issue
    Yunni Long: and we can have the regulator and public be the judge
    Alena: I am sorry, madam, our office finishes its work in 20 minutes, I am afraid everything you told now might be lost in case you do not forward it in an e-mail
    Yunni Long: so which means this matter won't be solved today??
    Yunni Long: and just let you know my account is about to be stopped out soon!!
    info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
    Alena: In this case you are welcome to close your losing positions right now not to get Stopped out
    Yunni Long: could you please just let them look into my sell stop order now simply and give me my money back
    Yunni Long: and I will make a withdraw and close the account today
    Alena: I am sorry, your case will not be regarded today anymore
    Yunni Long: I really can't afford to spend my life dealing with scam-ish company constanly
    Alena: In this case you can just forward us an e-mail and wait for our reply, you are not asked to contact us every hour, madam
    Yunni Long: and you just suggested me to close my losing positions???
    Yunni Long: and to take the loss myself???
    Yunni Long: you seriously said that???
    Alena: What do you want me to do for you right now?
    Alena: I just cannot understand why you cannot wait until your case is looked into once again
    Yunni Long: if you simply solve my matter I will leave today and never contact or have anything to do with your company FOREVER!
    Yunni Long: because you are not the one losing your hard earned money, I AM!!
    Yunni Long: and we both know your company is not properly regulated!
    Yunni Long: so where am I gonna turn if my money is all scammed away??
    Yunni Long: look into my log history takes less than 5 minutes timr
    Yunni Long: *time
    Yunni Long: and I contacted you on 7:10 early in the morning!!
    Yunni Long: and your colleague Olivia took my request last Friday
    Yunni Long: so how could there's not enough time for such a simple matter???
    Alena: Could you be so kind as to file all your observations in an official claim to support@fbs.com?
    Yunni Long: this is my official claim right cuz I get a chat ticket
    Yunni Long: I sent you email before and I also only got a ticket number
    Yunni Long: so what is the difference??
    Yunni Long: you are simply causing inconvenience and obstacles to me
    Yunni Long: and I don't derserve such bad treatment
    Alena: Me? I am not causing you anything, I am just entitled to provide you with proper information
    Alena: You case cannot be resolved in chat, so I insist on your forwarding us a claim
    Alena: Thank you for understanding
    Yunni Long: anyway, just remember everything you said and promised in the chat cuz I kept record
    Yunni Long: you said earlier 'my balance wouldn't be effected anyway'
    Yunni Long: but now you are telling me to 'close the losing positions'
    Yunni Long: if you people are being so dishonest, how am I supposed to trust you and wait quietly??
    Yunni Long: that's why I am worried and keeping contacting every hour
    Yunni Long: because you have been full of lies and it's recorded!
    Alena: What kind of lies are you referring to, please?
    Yunni Long: okay I will find you what you said exactly!
    Alena: As far as your balance in concerned, you told me you wanted to CLOSE these orders
    Alena: But you did not, which is recorded in our log-files
    Yunni Long: Alena: In case your account is stopped out, we will reclose your orders at the proper price, it cannot affect your balance anyhow, we are sure to resolve the issue whatever might happen to your account today or whenever as the problem with orders closure is connected with our server failure, we do admit it and are ready to correct our mistake
    Alena: Yes, sure, if taking into account that you told us the truth, which you did not
    Yunni Long: so explain this with my sell stop attempts in the LOGS
    Yunni Long: now you are accusing me for lying???
    Yunni Long: OMG I can't believe you people
    Yunni Long: so the logs are lying too???
    Yunni Long: if you are gonna constanly ignore the facts against you I pointed out
    Alena: You want us to open those Sell stop orders, right?
    Yunni Long: you will never make mistake as you won't face it
    Yunni Long: that's what I wanted at least, I remember what I said and I don't deny - unlike some people
    Alena: I do remember what I said as well, but you do not have enough available margin to open these orders
    Alena: This is the information I collected from the responsible persons
    Yunni Long: I mentioned the mistakes you made in the earlier email of yours because I am filing an official complaint to your regulator and I want to be clear of things
    Yunni Long: do we need to count it now!
    Yunni Long: at 1.34050, my free margin is about $500
    Yunni Long: how is that not enough to open a hegding position???
    Yunni Long: do we really want to play such simple tricks?
    Alena: Wait a moment, please
    Alena: Unfortunately, my shift is over now. I will transfer you to my colleague Maria. I hope your issue could be resolved soon, but our office is finishing its work and, please, kindly show all possible understanding to us in case we will not be able to close the case today. I still strongly recommend you to forward us an e-mail as it would be much more efficient than to contact support operators who cannot influence the situation anyhow. Thank you for understanding and good luck.
    info: Please wait while I transfer the chat to 'Maria '.
    info: You are now chatting with 'Maria '
    info: Your Issue ID for this chat is LTK1221601644033X
    Yunni Long: Hi Maria can you have Alena briefly explain the issue to you
    Yunni Long: or read the chat history, though it's a bit long
    Maria : Sir, let me check it. Please wait.
    Maria : Sir, please be informed that according to the Promotion conditions the maximum available leverage for a bonus account is 1:200.
    Yunni Long: it is 1:500
    Yunni Long: I am having it!
    Yunni Long: stop telling me irrelevant lies or so
    Yunni Long: I am not that stupid
    Maria : Sir, that leverage can be found in the promotion Conditions here.
    Yunni Long: Now I just want one question answered offcially: would I have enough margin to open a hegding position of sell stop at 1.34050, while I have about $500 free margin there!
    Yunni Long: I am having the 1:500 margin now, I am not blind!!
    Yunni Long: I will send you the screen shot of my account now!
    Maria : Yes, sir. You have the leverage, but it should be changed.
    Yunni Long: omg now you are doing this??
    Yunni Long: well then the orders losing now shouldn't be opened then should it
    Yunni Long: you make a mistake and you would do so many dirty things to deny it??
    Yunni Long: do you realize this whole chat will be publized and raised to your regulator??
    Yunni Long: and I believe any sane trader and potential clients of yours who read this will say 'scam'!
    Maria : Sir, let me clarify something?
    Yunni Long: I really don't care the excuses, please just answer my question: 1. if the leverage should be 1:200, should be order 18726541 be opened? 2. If it's the 1:500 I always have had since account openning till right now, should my sell stop order at 1.34050 have enough margin to open, considering it's a hegding position and I had about $500 free margin there?
    Yunni Long: Just answer this question officially and seriously please!
    Maria : Sir. I kindly ask you to listen to me.
    Maria : The order would have been activated on Monday at the opening of the market, as there was no such a price 1.34050 on Friday. The free margin of the account was negative and if it is negative there could no be opened the position of 8 lots.
    Maria : In the case of the leverage of 1:500, the free margin was also negative, therefore the order sell stop #18741040 that should be made in 11.08 (00:02) was cancelled that can be seen in your Transaction History.
    Yunni Long: how was the free margin be negative at 1.34050??? My free balance is about minus $1300 now and the current price is about 1.33850
    Yunni Long: and 1.34050 would add $1600 free margin to my account
    Yunni Long: which makes the free margin positive!
    Yunni Long: and you just manually added that account history to my log now!!
    Yunni Long: which was never placed succesfully last Friday
    Yunni Long: and you even added a wrong price
    Yunni Long: it is 1.33050 you added
    Yunni Long: hahahaha
    Yunni Long: I just screen shot it and it is so gonna be evidence of your scam!!
    Yunni Long: hahahaha this is so funny, thank you for providing me the evidence - 1.33050,deleted (no money)???
    Yunni Long: hahaha
    Yunni Long: I was just gonna write a review on website but now I will file your company as a scam everywhere!
    Yunni Long: for creating fake account history and trying to scam the customer!
    info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
    Maria : Sir, 1.34050 is the price.
    Maria : Sir, we were talking about the past situation.
    Yunni Long: so what is the 1.33050,deleted (no money) thing??
    Yunni Long: and now can you answer my one and only question?
    Yunni Long: which is: 1. if the leverage should be 1:200, should be order 18726541 be opened? 2. If it's the 1:500 I always have had since account openning till right now, should my sell stop order at 1.34050 have enough margin to open, considering it's a hegding position and I had about $500 free margin there?
    Maria : Sir, where did you take it 1.33050? i mentioned 1.34050.
    Yunni Long: I only need the answer for this then I can officially file yout company as scam with your regulator, earnforex, forexpeacearmy and every forex review site people can find!
    Yunni Long: my account history!
    Yunni Long: do you want the screen shot??
    Yunni Long: order 18741040
    Yunni Long: now go run and tell them to make fake history again, but I have saved the screen shot already!
    Maria : Sir, please write us the claim to support@fbs.com and you will be given the detailed answer.
    Maria : The Client's claim must contain:
    Maria : -Full Name
    Maria : -Account Number
    Maria : -Date and time of the dispute Situation
    Maria : -Ticker of Dispute Order
    Maria : -Claim Description
    Maria : The Company considers a Client claim in the time period of 10 working days.
    Maria : For more information on the procedure of consideration and settlement of claims, please read the Section 8.1. of the Customer Agreement:http://static.fbs.com/upload/file/agreement/agreement_en.pdf
    Yunni Long: I will do that, thanks
    Yunni Long: but before you run, can you answer that simple question of mine?
    Yunni Long: do the caculation with your supervisor or responsible persons!
    Yunni Long: and I will leave
    Yunni Long: 1. if the leverage should be 1:200, should be order 18726541 be opened? 2. If it's the 1:500 I always have had since account openning till right now, should my sell stop order at 1.34050 have enough margin to open, considering it's a hegding position and I had about $500 free margin there?
    Maria : Sir, what do you mean by "do the caculation with your supervisor or responsible persons "??
    Maria : I need your account number.
    Yunni Long: 360309
    Yunni Long: so you didn't even know my account number while all the explanation went on from you??
    Maria : Sir, I know. I need to make sure and check.
    Yunni Long: this is gonna so gonna ruin your company's reputation and business, as more and more chat and correspondence develops with your company - everyone will see!
    Maria : Sir, I kindly asked and ask you to right the claim where you can write everything in great details, after that you will be given the response,.
    Maria : Sir, I knew it.
    Yunni Long: I am writting it right now - but just the scam claim I'm gonna send out - don't worry you will get a copy of it, but I just need your answer for my simple question above to complete my writting
    Maria : I asked because you were asking to check your transactions.
    Yunni Long: so please 'make sure and check'
    Maria : If you were interested in the solution, you would have written us the claim.
    Yunni Long: I said I am writting the claim - but I need your answer for that to complete my letter
    Yunni Long: I care about my money, but I will do my very best to ruin scam company's business!
    Yunni Long: so maybe you can talk to your supervisor if you are not sure how to answer that simple question
    Yunni Long: I can wait
    Yunni Long: since I already spent the whole day dealing with cheap lies
    Maria : Just a minute, please.
    Maria : RU559555832
    Maria : Sorry, that is not for you.
    Yunni Long: no worries
    Yunni Long: excuse me, are you working on the answer of my question?
    Maria : Sir, I recommended you to write us the claim, have you done this?
    Yunni Long: I just told you I am writing the claim, but I need the answer for my question
    Yunni Long: it is a simple question right??
    Yunni Long: why are you avoiding it depiste I asked so many times?
    Yunni Long: Is it a senstive question?
    Yunni Long: And now my margin level is 30% and my account is about to be stopped out!
    Maria : The manager who works with this issue has already finished her work for today.
    Yunni Long: we don't need a manager to answer a simple and general question do we??
    Maria : Just a minute, please, I will check it for you.
    Yunni Long: okay
    Maria : The manager will give the full answer.
    Yunni Long: okay
    Yunni Long: I hope the manager actually answers my question
    Yunni Long: instead of bringing up more irrelevant time-wasting excuses
    Yunni Long: cuz the latter would make your company look more suspicious to the public who is gonna read all our chat history!
    Maria : Sir, as i see i have answered this questions. Though if the leverage 1:500, your free margin will be still negative and sell stop #18741040 was rejected.
    Yunni Long: oh, how? explain it please
    Yunni Long: and the 18741040 order is sell stop at 1.33050!
    Yunni Long: which is dake and made up by your, not me!
    Yunni Long: could you please just tell me: while 1.34050 (set price) - 1.33850 (current price) = 200 pips, how much profit 200 pips would bring for a 8 lots EURUSD position in US dollars?
    Yunni Long: let me tell you the answer is 1600
    Yunni Long: and my current price free margin is minus 1152
    Maria : Sir, you could save your time and write us the claim as I said to you.
    Yunni Long: 1600 - 1152 = 448
    Yunni Long: it is positive!
    Yunni Long: let your manager answer this please!
    Maria : If you do not satisfy the Alena answers, my answers, please write us the claim.
    Yunni Long: If your company is acting all dishonest and scam-ish, what's the point writting all of this in a different way?
    Yunni Long: Can you tell me my counting just now is wrong?
    Yunni Long: cuz you just said the 'free margin will be still negative', which is opposite to my counting
    Maria : Please, hold a moment
    Maria : Sir, as we are talking about the past situation, why did you used the current price free margin?
    Yunni Long: just tell me what's my free margin was at 1.34050 - the past situation
    Yunni Long: I don't wanna teach math for free here
    Maria : My repagination is based on the calculations that were provided by the Manager. If you want to get the response from her, the you should write the claim.
    Yunni Long: where is your manager now?
    Yunni Long: please have he/she talk to me
    Maria : Sir, as I told you previously, her work was finished for today.
    Maria : Sir, I would not ask you to write the claim, if I had had here the manager for solving the problem.
    Yunni Long: So no one else could do such a simple counting now in your whole company??
    Yunni Long: I am not professional and I can do it
    Yunni Long: so you should have someone able to as you are a professional company!
    Maria : Sir,the matter is that for me it takes time to understand your problem and calculate together with you. Because initially you were talking with another person. But the Live chat is not for these cases, as there are a lot of people with questions.
    Yunni Long: I understand and I don't wanna cause troubles, so just look into my account now and have someone do the accounting - what was my free margin at price 1.34050?
    Yunni Long: forget what alena did
    Yunni Long: the data and facts are still there, not changed, except the fake order history you made up
    Maria : Sir, we could not change the history. I even do not have access to that.
    Yunni Long: the authority and public would be the judge of that, so let's leave that alone
    Yunni Long: just answer the free margin question
    Yunni Long: and I will go immediately
    Maria : Sir, why did you use current price free margin (-1152)?
    Yunni Long: because the current price is 1.33860 not 1.34050!!
    Yunni Long: and we are talking about 1.34050!!
    Maria : Why current price, we are talking about previous situation.
    Yunni Long: We are talking about your server failed last Friday night, and my requests of sell stop orders at 1.34050 failed to execute
    Yunni Long: and you are telling me it failed to execute at price 1.34050 because I had not enough free margin!
    Maria : The current price can change during the trading. As this situation took place on Friday and today morning, then how could you use the current price?
    Yunni Long: is that clear now???
    Yunni Long: who is using the current price???
    Maria : Sir, please read my answer above.
    Yunni Long: I did!
    Yunni Long: you are not reading mine
    Maria : Sir, if you are not satisfied by my answers, please write the claim.
    Maria : You will safe your time and then get the reply from us.
    Yunni Long: let me be clear one last time: I set 8 lots sell stop EURUSD order at price 1.34050 last Friday and your server failed to accept the order
    Yunni Long: and that order should be executed this morning!
    Yunni Long: while I had enough free margin!
    Yunni Long: is that clear??
    Yunni Long: where is your manager anyway please!
    Maria : Sir, I answered you that you have the leverage 1:500, instead 1:200, therefore the negative free margin in both this cases.
    Maria : As for the manager, I told you many times that she is out the office.
    Yunni Long: my leverage is 1:500 and I still had negative free margin at 1.34050???
    Yunni Long: who did the maths???
    Yunni Long: please show me how the math is done!
    Yunni Long: you can't be the only one on duty in your whole company right now
    Yunni Long: have someone else do the counting please
    Yunni Long: it is simple!!
    Maria : Please take a notice that there was no such price as 1.34050 on Friday.
    Yunni Long: it was a SELL STOP order Maria!!
    Yunni Long: you know what SELL STOP is??
    Maria : Sir, i try to solve you problem ,whereas it is no me who should do it.
    Yunni Long: so is there anyone else working in your company now??
    Yunni Long: anyone who knows about basic knowlege of forex trading and simple math?
    Maria : Sir, I recommend you to right us the claim. And you will be given all information needed.
    Maria : Sir, my working gang is over. I will transfer you to another manager.
    info: Please wait while I transfer the chat to 'Mary'.
    info: You are now chatting with 'Mary'
    info: Your Issue ID for this chat is LTK1221601644033X
    Mary: Hello
    Mary: Are there any other questions I could help you with?
    Yunni Long: yes please stay here for now
    Yunni Long: I am writting
    Mary: Okay, sir
    Yunni Long: I mean to another manager
    Yunni Long: Can you explain this case to the other manager briefly
    Yunni Long: cuz I am not leaving until I get the answer for my simple question: what was my free margin at 1.34050?
    Mary: Sir, please, give me some time to check it
    Yunni Long: and now you just changed my accounrt leverage suddenlt and closed my order 18725841!!
    Yunni Long: and I lost $2512!!
    Yunni Long: this is not over!!!!
    Mary: Sir, please, kindly wait a bit
    Mary: I will explain it to you
    Mary: Sir, please, note that your account 360309 is a bonus account. According to NEW rules of 60% FX AirBag promotion, the maximum available leverage for a bonus account is 1:200.
    Mary: You can visit this page and check p.7
    Mary: So, for all accounts that had a bigger leverage for the moment of change, leverage was changed to 1:200
    Mary: This is a universal rule which all clients should obey
    Yunni Long: that is illegale of changing rules without telling your cusyomer!!
    Yunni Long: customer!
    Mary: That is why leverage on your account was changed to 1:200 as well
    Yunni Long: and again, 1. if the leverage should be 1:200, should be order 18726541 be opened?
    Yunni Long: please answer!!
    Mary: Sir, please, check p.21 of the same rules: FBS is entitled to alter and cancel any of the present promotion conditions in its sole discretion or bring any of them to an end
    Yunni Long: but not changing client's leverage suddently and make them lose money!!
    Yunni Long: again, accept all your saying, please answer: if the leverage should be 1:200, should order 18726541 be opened?
    Mary: As for informing the customer, please, kindly check Customer Agreement: p.7.3. Correspondence (documentation, announcements, notifications, confirmations, reports, etc.) is considered to be accepted by the Client:
    Mary: a) An hour after sending it to their email;
    Mary: b) Immediately after sending it by internal email of the trading platform;
    Mary: c) Immediately after finishing a conversation by phone;
    Mary: d) After 7 days since sending it via post;
    Mary: e) An hour after placing it at the Company website.
    Mary: e) An hour after placing it at the Company website.
    Mary: No, sir, unfortunately, with leverage 1:200 you would nor have had enough free margin either
    Mary: You would have needed 5353.20 USD to open this order with leverage 1:200
    Yunni Long: so, those orders should have not be opened at all in the first place
    Yunni Long: so you should manually nurish them
    Yunni Long: and refund me the money lossing because of these two orders
    Mary: Sir, the order 18726541 was opened on Aug. 8. Then your leverage was 1:500 still and you had enough free margin
    Mary: That is why, the order opened
    Yunni Long: and when was the new term changed??
    Mary: It was changed on Aug. 11 (today) at 9:00 MetaTrader time
    Yunni Long: yeah very fair right?
    Yunni Long: we will see how the regulator says!
    Yunni Long: you dirty scammer company!
    Mary: Sir, I fully understand your concerns and I am really sorry about the situation
    Mary: But, everything was done according to the rules
    Yunni Long: YOUR rules!
    Yunni Long: not the fair rules!
    Yunni Long: I guess it's no point talking anyway, now you are acting like a total scam
    Yunni Long: okay I will lose the money
    Mary: Sir, please, note that you were informed about the rules and accepted them when you participated in the offer
    Yunni Long: and I will make sure you will lose a HUGE part of your business and potential customers from now!
    Yunni Long: you will hear me everywhere!
    Mary: Sir, please, note that the changes were introduced legitimately, fully according to FBS rules
    Yunni Long: the regulator and potential client of yours will be the judge of that
    Yunni Long: and you know what you just told another lie!
    Yunni Long: my account leverage is still 1:500
    Yunni Long: I just tested it
    Yunni Long: and I kept the screen shot of your lie again
    Yunni Long: by now I have kept 7 screen shot and they are all gonna be publized!
    Mary: Sir, the point is that you still have open orders on your account and the leverage cannot be changed right now
    Yunni Long: hahaha
    Mary: But, the leverage will be changed to 1:200 as soon as you close the orders
    Yunni Long: do you realize what you are talking about??
    Yunni Long: so why closed my order 18725841 then??
    Yunni Long: you can't even lie properly!
    Yunni Long: you just said Mary: That is why leverage on your account was changed to 1:200 as well
    Yunni Long: and now you are saying Mary: Sir, the point is that you still have open orders on your account and the leverage cannot be changed right now
    Mary: Sir, for all newly opened orders the leverage was set as 1:200
    Yunni Long: it was not newly set!!
    Mary: So, your pending orders which remained till Aug. 11 were treated as with 1:200 leverage
    Mary: All orders that were opened BEFORE Au. 11 were opened with leverage 1:500
    Yunni Long: hahaha
    Mary: And they will keep runnig with this leverage
    Mary: All NEW orders, opened or TO BE opened AFTER Aug. 11 will be treated with leverage 1:200
    Yunni Long: 18725841 opened on 8 Aug!
    Yunni Long: now what you have to say
    Yunni Long: keep going
    Yunni Long: the more you lie, the more clients you shall lose
    Yunni Long: and I am happy to see that!
    Yunni Long: I haven't opened ANY orders on today
    Yunni Long: so what's your excuse now?
    info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
    Yunni Long: I just don't understand, why can't you people just simply admit your mistake and say sorry
    Yunni Long: but instead you choose to keep piling another lie to cover one lie
    Yunni Long: isn't it exhausting?
    Mary: Sir, BEFORE Aug. 11 your leverage was 1:500 and all orders opened according to it. Starting from Aug. 11, your leverage was to be changed to 1:200 automatically, however, it is not reflected in your Personal Area because you had open orders. Still, all pending orders were changed according to 1:200 leverage
    Yunni Long: 18725841 opened on 8 Aug!
    Yunni Long: why close it!?
    Yunni Long: stop keeping avoiding the question!
    Yunni Long: please answer this question and then this chat would end, and all my evidence for filing your company as scam would complete!
    Mary: Yes, sir, this order was opened by an EA and closed automatically by Stop Out
    Mary: It was executed according to leverage 1:500
    Yunni Long: I do not use EA!
    Yunni Long: and there's no stop out at that price!!
    Mary: Sir, please, kindly check this picture and the following commentary: Expert
    Mary: It means that the order was executed by an EA
    Mary: Also, Stop Out level does not occur at a certain price, it is a situation when a client does not have enough funds to support his open position(s) and the orders are closed automatically
    Yunni Long: I do not use EA!
    Yunni Long: and again, my margin level was about 40% at that price!!
    Mary: It seems you do, sir
    Yunni Long: now I found new evidence, your company hacks client's account!
    Yunni Long: thanks for sending me new evidence
    Yunni Long: and last before I go, your company should really have quite a few people fired as many seem not aware what they are doing at all
    Yunni Long: we will see if its me using EA or your company hacks client's account!
    Mary: Sir, please, note that we do not hack our clients under any circumstances
    Mary: We do not interfere with their trading
    Yunni Long: you just did!!
    Yunni Long: okay anyway people will see, compared the money you scamed from me, we will see who shall lose more!
    Yunni Long: bye now!
    info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
    Mary: Thank you for contacting us, sir
     
  2. wanrupeng

    wanrupeng Recruit

    Joined:
    Aug 11, 2014
    Messages:
    32
    Likes Received:
    2
    You know what - I guess my pointing out the ugly truth just drove them crazy - they just hacked my account yesterday and start to close my positions directly to cause me loss - my account balance is like $7000 Last Friday, and since then I haven't done anything due to the server frozen and disputes ongong, and now it is minus $1000 - yes, I owe them money now!!!

    Dirty shameless scammer!!!!
     
  3. wanrupeng

    wanrupeng Recruit

    Joined:
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    Messages:
    32
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    Update (which clears the whole issue)

    General Info
    Chat start time Aug 12, 2014 2:02:03 AM EST
    Chat end time Aug 12, 2014 2:58:24 AM EST
    Duration (actual chatting time) 00:56:21
    Operator Alena

    Chat Transcript
    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Alena'
    info: Your Issue ID for this chat is LTK1221601646890X
    Alena: Hello. How can I help you?
    Yunni Long: Hi it's Yunni 360309
    Yunni Long: so it has been another 24 hours, not only you haven't resolved the original issue of unexecuted sell stop orders, you have started to manupulate my trading by 1)making up fake order 18741040 2)
    Yunni Long: 2) closing 18725841 twice and causing me loss more than $6000 from these two orders
    Yunni Long: while I myself didn't do any execution request
    Yunni Long: so Can I get a reasonable explanation or your company decided to just be pure scamming now?
    Alena: The thing is that effective from 8 August 2014 you have been notified that the conditions of 60% bonus promotion were changed. The main change is that the maximum available leverage for trading on 60% bonus funds is 1:200
    Alena: Your leverage was changed yesterday and, consequently, one of your orders was cancelled by dealer due to margin insufficiency and the second one was closed by StopOut
    Yunni Long: hahaha
    Yunni Long: do you want me to quote what Mary said yesterday?
    Yunni Long: Yunni Long: and when was the new term changed?? Mary: It was changed on Aug. 11 (today) at 9:00 MetaTrader time
    Yunni Long: chat ticket LTK1221601644033X
    Yunni Long: you really have no shame by telling lies do you?
    Yunni Long: the new bonus T$C was published on [Mary: It was changed on Aug. 11 (today) at 9:00 MetaTrader time], and my sell stop order price was hit by the first hour of MetaTrader time on Aug. 11 (today), while all my other positions were opened before Aug. 11 - so how could you have any excuse to not execute my sell stop order!!
    Alena: Please, kindly note that we are referring to the following news release (Friday, August 8, 2014 - 12:30)
    Alena: It contains the link to the full conditions of the promotion available directly in your Personal area
    Alena: Kindly re-read the conditions to find the necessary condition out
    Yunni Long: hahahaha, so ignore that I have proof of my real leverage of 8th Aug in screen shot and the chat history Mary said
    Yunni Long: let's take what you said that it is effective from Aug. 11
    Yunni Long: is that what you are telling me now?
    Alena: No, madam, what I am telling you is that your leverage was not changed on 8 August due to the server mistake
    Alena: And it was done yesterday to correct this mistake
    Yunni Long: Then please explain how could order 18725841 and 18726541 be executed on 8th Aug under the leverage 1:200?
    Yunni Long: so you just admitted it is your server's mistake!
    Yunni Long: Bingo!
    Yunni Long: so correct the mistake and nurish my order 18725841 and 18726541
    Yunni Long: it is YOUR SERVER MISTAKE - you just literally admitted it!!
    info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
    Alena: It is our server mistake not to have changed your leverage on 8 August, which was done on 10 August to correct it
    Alena: It caused your margin insufficiency
    Yunni Long: so it is your server's mistake, not mine right?
    Alena: We have warned you about it, but it seems, you were too absorbed in other issued
    Yunni Long: Alena: Please, kindly note that we are referring to the following news release (Friday, August 8, 2014 - 12:30) Alena: It contains the link to the full conditions of the promotion available directly in your Personal area Alena: Kindly re-read the conditions to find the necessary condition out
    Alena: So we do have the right to correct the mistake caused by technical issue, right?
    Yunni Long: yes of course, but I only follow the terms and conditions
    Yunni Long: you just said ' Please, kindly note that we are referring to the following news release (Friday, August 8, 2014 - 12:30)'
    Yunni Long: so according to the terms & conditions which came to effect on 8th Aug, my leverage should have been changed to 1:200 from 8th Aug
    Alena: Yes, right
    Yunni Long: and thus my order 18725841 and 18726541 should not have been executed under the new terms & conditions on 8th Aug
    Yunni Long: do we agree on that?
    Alena: It should have been executed that way, but due to technical issue we could not have changed your leverage in due time, so it was changed yesterday once we spotted the mistake
    Yunni Long: however it is YOUR SERVER MISTAKE caused the order 18725841 and 18726541 executed wrongly, so please take responsbility for your mistake!
    Yunni Long: again, not my problem, yours - I only stick to the terms & conditions agreed by both of us
    Yunni Long: you should stick to the terms & conditions too no matter what mistake you or your serve had, right?
    Alena: Yes, madam, we we do stick to our own terms and conditions by changing your leverage accordingly like we did to other bonus accounts of all our clients
    Yunni Long: so about the order 18725841 and 18726541, what are you planning to do to correct this mistake?
    Alena: What are you expecting us to do with these orders, please?
    Yunni Long: very simple: it's wrongly executed as they should never have been opened in the first place, so nurish them and put the wrong loss caused back to me
    Yunni Long: actually your 'expert' modified my order history, so the order 18745732 left as half of 18726541 should be nurished and reimbursed to me as well
    Yunni Long: Screenshot by Lightshot
    Alena: Ok, let us consider the case, we have received your e-mailed claim and will provide you with a proper response today
    Alena: Kindly take into consideration that such cases might take some time to be regarded
    Alena: The only thing I ask you for - to wait until we provide you with the answer
    Alena: Please, be informed that we are going to discuss it with the company's chief board and therefore it requires time to come to an agreement in all sides
    Yunni Long: Just some kind advice: telling more lies to cover up one lie is not the best way to treat customers, especially those who have brains. If your company had chosen to be honest and responsbible simply in the first place, all the drama and the following troubles ahead wouldn't have developed at all
    Yunni Long: and finally, please do me a favor okay?
    Yunni Long: As I would do me yours as you asked me to wait
    Yunni Long: just forward this chat to the board for consideration, and remind them to read the following:
    Yunni Long: Mary: As for informing the customer, please, kindly check Customer Agreement: p.7.3. Correspondence (documentation, announcements, notifications, confirmations, reports, etc.) is considered to be accepted by the Client: Mary: a) An hour after sending it to their email; Mary: b) Immediately after sending it by internal email of the trading platform; Mary: c) Immediately after finishing a conversation by phone; Mary: d) After 7 days since sending it via post; Mary: e) An hour after placing it at the Company website. Mary: e) An hour after placing it at the Company website.
    Yunni Long: Can you do me that favor?
    Alena: What are you hinting at?
    Yunni Long: just forward this chat to the board for consideration, and remind them to read the the T&C Mary gave me yesterday
    Yunni Long: it's not hinting, it's clear request
    Alena: Ok, I will, madam
    Yunni Long: thank you Alena, and hope I won't have to bother you and myself with such unnecessary conversation further
    Alena: Me too, madam. We will let you know once a decision is taken
    Alena: Thank you for your patience
    Yunni Long: Bye and have a nice day!
    Alena: Thank you for visiting. Please contact us at anytime.
    info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
     
  4. wanrupeng

    wanrupeng Recruit

    Joined:
    Aug 11, 2014
    Messages:
    32
    Likes Received:
    2
    Update: Despite that FBS representatives have been constantly lying and trying to cheat customers, I managed to make them officially admit that they breached the T&C. However instead of being honest and taking responsbilities for their mistake, FBS just decided to empty my account completely, yes EMPTY!! Now you know what you shall face to by signing up with a unregulated scam broker like FBS - literally getting EVERY PENCE of yours ROBBED!

    Chat start time Aug 12, 2014 2:02:03 AM EST
    Chat end time Aug 12, 2014 2:58:24 AM EST
    Duration (actual chatting time) 00:56:21
    Operator Alena

    Chat Transcript
    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Alena'
    info: Your Issue ID for this chat is LTK1221601646890X
    Alena: Hello. How can I help you?
    Yunni Long: Hi it's Yunni 360309
    Yunni Long: so it has been another 24 hours, not only you haven't resolved the original issue of unexecuted sell stop orders, you have started to manupulate my trading by 1)making up fake order 18741040 2)
    Yunni Long: 2) closing 18725841 twice and causing me loss more than $6000 from these two orders
    Yunni Long: while I myself didn't do any execution request
    Yunni Long: so Can I get a reasonable explanation or your company decided to just be pure scamming now?
    Alena: The thing is that effective from 8 August 2014 you have been notified that the conditions of 60% bonus promotion were changed. The main change is that the maximum available leverage for trading on 60% bonus funds is 1:200
    Alena: Your leverage was changed yesterday and, consequently, one of your orders was cancelled by dealer due to margin insufficiency and the second one was closed by StopOut
    Yunni Long: hahaha
    Yunni Long: do you want me to quote what Mary said yesterday?
    Yunni Long: Yunni Long: and when was the new term changed?? Mary: It was changed on Aug. 11 (today) at 9:00 MetaTrader time
    Yunni Long: chat ticket LTK1221601644033X
    Yunni Long: you really have no shame by telling lies do you?
    Yunni Long: the new bonus T$C was published on [Mary: It was changed on Aug. 11 (today) at 9:00 MetaTrader time], and my sell stop order price was hit by the first hour of MetaTrader time on Aug. 11 (today), while all my other positions were opened before Aug. 11 - so how could you have any excuse to not execute my sell stop order!!
    Alena: Please, kindly note that we are referring to the following news release (Friday, August 8, 2014 - 12:30)
    Alena: It contains the link to the full conditions of the promotion available directly in your Personal area
    Alena: Kindly re-read the conditions to find the necessary condition out
    Yunni Long: hahahaha, so ignore that I have proof of my real leverage of 8th Aug in screen shot and the chat history Mary said
    Yunni Long: let's take what you said that it is effective from Aug. 11
    Yunni Long: is that what you are telling me now?
    Alena: No, madam, what I am telling you is that your leverage was not changed on 8 August due to the server mistake
    Alena: And it was done yesterday to correct this mistake
    Yunni Long: Then please explain how could order 18725841 and 18726541 be executed on 8th Aug under the leverage 1:200?
    Yunni Long: so you just admitted it is your server's mistake!
    Yunni Long: Bingo!
    Yunni Long: so correct the mistake and nurish my order 18725841 and 18726541
    Yunni Long: it is YOUR SERVER MISTAKE - you just literally admitted it!!
    info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
    Alena: It is our server mistake not to have changed your leverage on 8 August, which was done on 10 August to correct it
    Alena: It caused your margin insufficiency
    Yunni Long: so it is your server's mistake, not mine right?
    Alena: We have warned you about it, but it seems, you were too absorbed in other issued
    Yunni Long: Alena: Please, kindly note that we are referring to the following news release (Friday, August 8, 2014 - 12:30) Alena: It contains the link to the full conditions of the promotion available directly in your Personal area Alena: Kindly re-read the conditions to find the necessary condition out
    Alena: So we do have the right to correct the mistake caused by technical issue, right?
    Yunni Long: yes of course, but I only follow the terms and conditions
    Yunni Long: you just said ' Please, kindly note that we are referring to the following news release (Friday, August 8, 2014 - 12:30)'
    Yunni Long: so according to the terms & conditions which came to effect on 8th Aug, my leverage should have been changed to 1:200 from 8th Aug
    Alena: Yes, right
    Yunni Long: and thus my order 18725841 and 18726541 should not have been executed under the new terms & conditions on 8th Aug
    Yunni Long: do we agree on that?
    Alena: It should have been executed that way, but due to technical issue we could not have changed your leverage in due time, so it was changed yesterday once we spotted the mistake
    Yunni Long: however it is YOUR SERVER MISTAKE caused the order 18725841 and 18726541 executed wrongly, so please take responsbility for your mistake!
    Yunni Long: again, not my problem, yours - I only stick to the terms & conditions agreed by both of us
    Yunni Long: you should stick to the terms & conditions too no matter what mistake you or your serve had, right?
    Alena: Yes, madam, we we do stick to our own terms and conditions by changing your leverage accordingly like we did to other bonus accounts of all our clients
    Yunni Long: so about the order 18725841 and 18726541, what are you planning to do to correct this mistake?
    Alena: What are you expecting us to do with these orders, please?
    Yunni Long: very simple: it's wrongly executed as they should never have been opened in the first place, so nurish them and put the wrong loss caused back to me
    Yunni Long: actually your 'expert' modified my order history, so the order 18745732 left as half of 18726541 should be nurished and reimbursed to me as well
    Yunni Long: Screenshot by Lightshot
    Alena: Ok, let us consider the case, we have received your e-mailed claim and will provide you with a proper response today
    Alena: Kindly take into consideration that such cases might take some time to be regarded
    Alena: The only thing I ask you for - to wait until we provide you with the answer
    Alena: Please, be informed that we are going to discuss it with the company's chief board and therefore it requires time to come to an agreement in all sides
    Yunni Long: Just some kind advice: telling more lies to cover up one lie is not the best way to treat customers, especially those who have brains. If your company had chosen to be honest and responsbible simply in the first place, all the drama and the following troubles ahead wouldn't have developed at all
    Yunni Long: and finally, please do me a favor okay?
    Yunni Long: As I would do me yours as you asked me to wait
    Yunni Long: just forward this chat to the board for consideration, and remind them to read the following:
    Yunni Long: Mary: As for informing the customer, please, kindly check Customer Agreement: p.7.3. Correspondence (documentation, announcements, notifications, confirmations, reports, etc.) is considered to be accepted by the Client: Mary: a) An hour after sending it to their email; Mary: b) Immediately after sending it by internal email of the trading platform; Mary: c) Immediately after finishing a conversation by phone; Mary: d) After 7 days since sending it via post; Mary: e) An hour after placing it at the Company website. Mary: e) An hour after placing it at the Company website.
    Yunni Long: Can you do me that favor?
    Alena: What are you hinting at?
    Yunni Long: just forward this chat to the board for consideration, and remind them to read the the T&C Mary gave me yesterday
    Yunni Long: it's not hinting, it's clear request
    Alena: Ok, I will, madam
    Yunni Long: thank you Alena, and hope I won't have to bother you and myself with such unnecessary conversation further
    Alena: Me too, madam. We will let you know once a decision is taken
    Alena: Thank you for your patience
    Yunni Long: Bye and have a nice day!
    Alena: Thank you for visiting. Please contact us at anytime.
    info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.



    Screen shot:
    Screenshot by Lightshot (emptied account)
     
  5. Pharaoh

    Pharaoh Colonel

    Joined:
    Oct 3, 2007
    Messages:
    19,679
    Likes Received:
    2,229
    Invite FBS to come here and discuss the issue publicly.
     
  6. AsstModerator

    AsstModerator FPA Forums and Reviews Admin

    Joined:
    Dec 11, 2007
    Messages:
    5,433
    Likes Received:
    1,133
    Wanrupeng, the OP in this thread, filed a Traders Court case. Considering the amount of time that had passed between opening the account and the date of filing, it should have been impossible to file the case for a few more days. Instead, the OP backdated the date of first contact over the issue to a date BEFORE the account was opened.

    The case was dismissed. The OP reports that a resolution was reached with FBS. The OP also expressed anger that filing a case with false information led to immediate dismissal. The OP seems to feel that this somehow involves the FPA having a "special relationship" with some brokers.

    I stand 100% by the decision to dismiss the case. I'd make the same decision whether the case is against whatever company has the biggest ad contract with the FPA, some small company no one here has ever heard of, or the worst company out there where I'm practically begging people to file that one last Traders Court case needed to give an overdue Scam Finding. If the person filing breaks the rules and provides fake data, the case will be dismissed.

    The only "special relationship" in this case goes to the OP. That person needs to discuss any future complaints with me before filing any new cases against any company. If not, any new case filed by the OP will be immediately dismissed.

    If people filing Traders Court cases before giving a company adequate time to respond, dozens of extra cases will be filed each month for no reason. If an FPA member is allowed to provide false information on a Traders Court filing, then Traders Court cases will mean nothing. The FPA is not going to let this happen.
     
  7. wanrupeng

    wanrupeng Recruit

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    Well, then could you explain how that my normal reviews (and quite a few others' as I'm aware of) which sound against FBS never published on the broker review page?

    Anyway, I guess this question and the whole thing are meaningless now, as I'm supposed to get my money back.

    So, thanks for making me aware of some things at least.

    Review Moderation Team Note: We'll answer this one.

    Your review for FBS was rejected for 2 reasons...

    1. You included nearly all the chats you posted here. This means anyone wanting to look at the next review would have to scroll a long way just to find the end of your review. We just rechecked it. Clicking down one screenful at a time, it took 40 screens to get past the review.

    2. Location checking is a critical part of verifying that a review is from a real customer. You left your review using a dedicated hosting service, which can serve as an anonymous proxy. Client reviews using this sort of service are rejected by default.

    If anyone else has submitted a review for any company and it's not published within 5 business days, we ask them to read the instructions here...

    http://www.forexpeacearmy.com/forex-forum/basic-training/8023-answers-most-commonly-emailed-questions.html#post78728

    Then use Contact Us, select General. Include the company the review was left for, the name on the review and the approximate date it was submitted. Someone from the FPA will check. No matter what the outcome, someone from the FPA will get back to you.
     
  8. Master Yoda

    Master Yoda Captain

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    You've got your money and you still have complaints? :)
     
  9. wanrupeng

    wanrupeng Recruit

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    I got my money back? Did I? Would I? - there is a REASON for me distrust this FBS broker so much, and here is just another example of it!!

    Dear Olga,

    Thanks for your email. Actually, I was about to contact you as I've been waiting for the funds to hit my bank account which should have happened yesterday normally.

    To clarrify the situation and my position: I was and I am still happy to keep promises and withdraw my claims from CRFIN and review sites, on the condition you have honestly kept to yours. To be honest, I have been worried there might be any new problem during funds withdraw, which is the moest important thing, considering your former behaviors, so I decide to only take actions officially and IMMEDIATELY once I see the money hit my bank account. However unfortunately, once again your company has failed to earn my belief - Alena sent me a confirmation of withdrawl on 14/08/2014, and you just informed me to 'freeze withdrawal transaction' on 18/08/2014, which means the confirmation from Alena was FAKE and you have never taken action to send me the money back since 14/08/2014 to 18/08/2014 - suppose all my claims were withdrawn and you never send me my money back (just asumption), how would I know that (as you sent a 'confirmation') and how could I protect myself?

    So here is the suggestion: I have no intention to hurt your interests but protect mine, so let's not play any tricks and end this drama quickly to prevent any unnecessary trouble to both of us! And you can take my following words as an official declaration:

    I, Yunni Long, acknowledge the fact that I am satisfied with the measures undertaken by the company FBS in response to my claim and no longer have complaints regarding this issue. And I shall provide signed confirmation to support this declaration once FBS has successfully sent my funds of $5850.04 to my nominated bank account.

    You can show this email to CRFIN if they are chasing you up; however, reviews shall only be withdrawn IMMEDIATELY when I see my money - as one more day the reviews stay on the sites, one more day your company's reputation get spreaded, I would suggest to take immediate action as well to send me my money back.

    Sincerely,

    Yunni Long


    On Monday, 18 August 2014, 15:57, FBS Support <support@fbs.com> wrote:


    Reference number: LTK1221601642974X Please use this ticket number in any correspondence with us.
    Subject: Complaint from 360309.
    Dear Yunni Long,
    Unfortunately, we still have not received any reply from you to our last message (Ticket code LTK1221601654784X).
    As you may recall, we had agreed that as soon as your orders are corrected and your requests are processed
    Taking into consideration that no actions were taken on your side, the decision has been made to freeze your withdrawal transaction.
    In order to avoid any misunderstanding we

    Please feel free to contact us if you have any additional questions.
    Sincerely,
    Olga Trifonova
     
    NGS Samsudeen likes this.
  10. Master Yoda

    Master Yoda Captain

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    So in other words they canceled the withdrawal they have promised to send you?
     

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