Fellow traders,
After giving what I believe to be adequate time for the resolution of my issue, I have decided to begin this thread to highlight my grievance with forexbrokeinc.
I have been trading on and off with forexbrokerinc since 2013 without any major issues. However my recent experience with them has caused me great concern.
I requested a withdrawal from them on the 9th of September of $3400 minus fees. $800 of which was my initial deposit and was to be sent back to my debit card and $2600 profit from trading to be sent through wire transfer. I received the $800 back in my account within 5 business days as expected. However I am still awaiting the wire transfer.
On September 15 after 5 business days, forexbrokerinc backoffice sent me an invoice for the wire transfer which I was to sign and send back to them. The same day I signed the invoice, sent it back and received an email from the backoffice stating that the wire transfer will be processed and I should expect to receive the funds within 5 business days. However it has been 12 business days since and I am yet to receive the wire transfer.
I emailed and called them on the 22nd to ask about the delay in receiving my funds. They requested that I send a copy of my bank statement for September which showed that I had not received the funds. I emailed them my September bank transcript which showed I had not received the funds. I did not receive any communication from them. I called them on the 26th to ask if they had indeed received my bank transcripts and to ask why they had not said anything yet. They confirmed that they had received my bank transcript and they said they were investigating the issue. On the 27th I sent them an email asking them to provide me with proof showing that they actually sent the funds. I am yet to receive any reply from them.
On the 29th of September I filed a complaint with the forexbrokerinc complaints department. I received an email from the complaints department on the 30th stating that they will look into the matter with the payment processing team.
I have thus decided to start this thread as it is a requirement before proceeding to traders court.
I have included the initial withdrawal requests, the signed withdrawal invoice I sent and email copies of the correspondence I had with them to prove my claim. Hopefully if they still care and are still in business, they will resolve the issue for me.
I am hoping this will be a positive step in getting the matter resolved.
After giving what I believe to be adequate time for the resolution of my issue, I have decided to begin this thread to highlight my grievance with forexbrokeinc.
I have been trading on and off with forexbrokerinc since 2013 without any major issues. However my recent experience with them has caused me great concern.
I requested a withdrawal from them on the 9th of September of $3400 minus fees. $800 of which was my initial deposit and was to be sent back to my debit card and $2600 profit from trading to be sent through wire transfer. I received the $800 back in my account within 5 business days as expected. However I am still awaiting the wire transfer.
On September 15 after 5 business days, forexbrokerinc backoffice sent me an invoice for the wire transfer which I was to sign and send back to them. The same day I signed the invoice, sent it back and received an email from the backoffice stating that the wire transfer will be processed and I should expect to receive the funds within 5 business days. However it has been 12 business days since and I am yet to receive the wire transfer.
I emailed and called them on the 22nd to ask about the delay in receiving my funds. They requested that I send a copy of my bank statement for September which showed that I had not received the funds. I emailed them my September bank transcript which showed I had not received the funds. I did not receive any communication from them. I called them on the 26th to ask if they had indeed received my bank transcripts and to ask why they had not said anything yet. They confirmed that they had received my bank transcript and they said they were investigating the issue. On the 27th I sent them an email asking them to provide me with proof showing that they actually sent the funds. I am yet to receive any reply from them.
On the 29th of September I filed a complaint with the forexbrokerinc complaints department. I received an email from the complaints department on the 30th stating that they will look into the matter with the payment processing team.
I have thus decided to start this thread as it is a requirement before proceeding to traders court.
I have included the initial withdrawal requests, the signed withdrawal invoice I sent and email copies of the correspondence I had with them to prove my claim. Hopefully if they still care and are still in business, they will resolve the issue for me.
I am hoping this will be a positive step in getting the matter resolved.